Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 9727 Antioch Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
3.1
137 reviews
5 stars
59
4 stars
9
3 stars
4
2 stars
10
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff interactions is mixed; while some employees are praised for being friendly and helpful, others are criticized for being rude and unprofessional.
Efficiency
Many customers noted that the post office is generally efficient in processing transactions, with quick service during busy times.
Package Handling
There are numerous complaints about lost or mishandled packages, leading to frustration among customers.
Passport Services
Passport application services received positive remarks for being efficient and helpful, particularly from specific staff members.
Accessibility Issues
Customers reported problems with accessibility, including difficulties with self-service kiosks and the location of drop-off mailboxes.
- KEKasey Easley3 days ago1.0I went in to get a passport, they were at first friendly and helpful. Then I went in a few days later and asked a question about the shipping because it was super confusing. They made me feel super stupid and it was embarrassing because people were also staring. Don't know the lady's name but the guy was named Paul I believe.
- DLDylan LysenDec 9, 20251.0My experience at this post office has been dismal. Each time I’ve been there, staff members have made me feel stupid for asking for help to ship things. The staff is rarely friendly or helpful.
- TVTarah VaughnNov 12, 20251.0Manager Diana accused me of being rude to the Postal Service worker because I asked if they could waive the fee they’re charging me for having a forwarded address after waiting 11 days with no update on the USPS tracking website. DeAnna said the maximum amount of time for forwarding is 10 days. When I mentioned that it was 11 days, she switched gears and said that it could be longer than the maximum and that no fees would be waived; and that I was rude to the woman I spoke with when I asked if I could speak with management to discuss the almost 2 week. Wait after another post office advised me that there was an error Nguyen forwarding the address. She then said she can look into where the holdup was, and then asked me if I still wanted my package as she handed it out and when I went to take it, she pulled it back and said in a very authoritarian disposition “ excuse me don’t grab anything out of my hands. “ I advise her that she asked me if I wanted it and held it out so I went to take it. She said that she didn’t care and that I can’t take the package until it’s been paid for. I said that maybe it would be appropriate if you didn’t hand it to me and asked me if I wanted it with the assumption being made that I was to take it. I asked her how I was being perceived as rude when I asked the front desk if a fee could be waived from the long wait and she would not answer me and kept asking me if I wanted my package or not. Very unprofessional.
- TLTanner LuxOct 7, 20255.0Ty and (Rob, I think) were fantastically helpful! Went above and beyond and were very friendly.
- BHBayley HeltenSep 17, 20255.0Went in to send off my passport to get a new one. Paul was super helpful, knowledgeable, and kind. Made the whole process very smooth and quick!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 9727 Antioch Rd?
You can send mail and ship packages, purchase money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications for the U.S. Department of State and most can take your passport photo. Be sure to complete and print your passport application form before applying.
Do I need an appointment to use passport services at this Post Office?
Most Post Offices offering passport services require an appointment using the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours for this Post Office?
Monday through Friday, it is open from 8:30 AM to 5:00 PM; Saturdays from 8:30 AM to 1:00 PM; and it is closed on Sundays.
How much does it cost to get a passport photo at the USPS on Antioch Rd?
The current fee for a passport photo at USPS is $15.
How can I get a PO Box at this Post Office?
You can apply for a PO Box online or in person with two valid forms of ID and a completed application. Find available boxes and reserve one online at the USPS PO Box website.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations, including this one, offer 24/7 access to PO Boxes in the lobby, but hours may vary. Check with this Post Office for specific lobby access times.
What nearby places can I visit before or after coming to this Post Office?
Nearby you can visit Stonegate Park and Stonegate Outdoor Pool for recreation, or Westbrooke Church for religious services.
How can nearby transportation services help me reach the USPS at 9727 Antioch Rd?
Via Express, a local transportation service nearby, can help you get to the Post Office conveniently if you need transit options in the area.
Are there any nearby businesses related to technology near the United States Postal Service?
Yes, nearby are technology and software-related companies like Orbund LLC and Lucky Orange, which might be useful if you seek IT services in the area.