Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2924 in Overland Park offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 151st And Metcalf.
Many customers praised the friendly and helpful staff, highlighting their efficiency and willingness to assist.
Negative Experiences
Some customers reported rude or unprofessional behavior from certain employees, leading to dissatisfaction.
Service Reliability
There were complaints about delayed deliveries and issues with package handling, causing frustration among customers.
Positive Atmosphere
Several reviews mentioned a welcoming environment and personal connections with staff, enhancing the overall customer experience.
DL
Damien Loewen
4 days ago
1.0
The owner of this store is very rude and inconsiderate. I would never come back to this store ever!
MR
Matt Redhair
Feb 4, 2026
5.0
Friendly staff and very helpful
GH
George Holtz
Jan 17, 2026
5.0
The prompt service and knowledgeable staff.
JR
J Reef
Jan 9, 2026
1.0
The absolute worst. Do not bother taking out any type of insurance. They will ignore you and tell you that UPS Corporate and the franchise stores are separate. You pay for insurance. Jump through 50 hoops provide everything they ask and they deny you without any reason. I am now forced after 6 months to file a complaint with the insurance commissioner and DOT. Probably will have to sue them. This is fraud. The tactic is clear. Wear you out requesting endless information and drag it out so long you give up. Ship FedEx. Stay away from this store and company. I have been a customer for over 25 years. Very disappointed!
KB
Kim Brightwell
Jan 9, 2026
5.0
This is hands down the best UPS store I have been in, and I make sure this is one I always use. The staff is always friendly & helpful. (They have even helped me carry in boxes from my car!). They are great at multi-tasking, and do everything they can do shorten the wait and 'keep the line moving'. I would give it more than 5 stars, if I could :-)