The UPS Store

Reviews

• AC

  Abril Castaneda

  2 days ago
  1.0
  Usually the people at this store are so nice! Today was definitely different and the manager was completely off her marbles. She couldn’t assist me because her emotions got the best of her. I was not raising my voice at her nor blaming her for not knowing where my package was. I called to ask if they could please locate my package because two days ago a young man was not able to give me a receipt with my tracking number so, i called. The manager was extremely rude, so much that she even hung up on me although I told her I was not yelling at her nor mad at her at all, I just needed to know if I should email the store where my packaged was being returned to, explain the situation and receive an extension so I could still receive my refund (I’m on a 7 day timing here). This is a little comical because this woman is a manager and she genuinely freaked out on me in 2 seconds with no motive at all. I understand that you were busy but to yell at me and tell me “you’re out of luck” for not giving me a receipt, is out of line. If you see this please calm down next time and get some serious help lol
• KB

  Kathy Bergquist

  2 days ago
  5.0
  I just dropped off a few items and wanted to tell you that the older guy with glasses was and always is the nicest! Great hire! Always love the manager too! Always very friendly!!
• LO

  linda osborn

  Mar 25, 2026
  1.0
  I went in to mail my tax returns. 3 pieces of mail. The young man was putting 1 stamp on each one. I told him I wanted them weighed to make sure they were stamped correctly. He told me 3 times that they would go through. Each time he said that one was enough I asked him to weigh them. He finally turned around and asked a woman if 1 stamp would be enough. She told him to put 2 on one and 1 on the other two. Again I insisted that they weigh them. They went to the back and got an older man who weighed them for me and sure enough, none of them had the correct amount of stamps on them. Then, a third Employee came out and said she didn’t know how to use the scales either. I was shocked that a UPS of all places didn’t know how to weigh mail
• KM

  Kaleea Van Mol

  Mar 3, 2026
  5.0
  Ash is literally the best here!! She is extremely knowledgeable and amazingly friendly. If I go to a different location on accident I regret it. Dream team UPS store with all star customer service 👏🏼👏🏼👏🏼👏🏼👏🏼
• AH

  April Hendrickson

  Feb 18, 2026
  5.0
  Yesterday, I came in and I had a great experience. I was waiting in line to bring in some of my mother's returns from Amazon and I shipped a package. There was a gentleman there on the computer I met him. His name is Joe and he said he'd only been there for short-time. I'm writing. Because, Joe has something that I haven't seen or heard in a while. It's called real customer service. Joe was really professional. He got my information in and as people were coming in. He was also greeting them all saying someone was going to be with them. I asked him why he does that. He says he can't handle people waiting. Joe said he learned that from being a business owner of his own brokerage firm for a while and being just in the financial services industry. He's retired and I also commend the owner of this company of this store. To go out get a pool of people that are retired that have customer service that have education and a sales background and having them to come here is great. I hope this owner still hires people from this pool of workers like Joe because it's excellent. Keep up the good work.

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