United States Postal Service

2.3
214 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 15050 W 138th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
15050 W 138th St, Olathe, KS
66062, United States

Hours

Reviews

2.3
214 reviews
5 stars
54
4 stars
6
3 stars
12
2 stars
14
1 star
128

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported packages being delayed, misdelivered, or lost, leading to frustration and distrust in the service.

Customer Service

Feedback highlighted a lack of professionalism and helpfulness among staff, with several customers describing rude or unhelpful interactions.

Long Wait Times

Many reviews mentioned consistently long lines and slow service, particularly during peak hours, causing dissatisfaction among customers.

Mixed Employee Performance

While some employees received praise for their helpfulness and professionalism, others were criticized for poor attitudes and lack of assistance.
  • AE
    Alexander E
    Dec 23, 2025
    1.0
    My package has literally been sitting at their facility for 5 DAYS and it went past the delivery date and now there's no date at all and the package is in limbo. I live 10 minutes away. I have no idea how you can let a package sit 10 minutes away for 5 days. Plus, I always find my cards and letters opened by the driver. This is so insanely illegal and it happens all the time to my letters that look like they might contain cash. The most incompetent post office ever.
  • JH
    Justin Herrman
    Nov 24, 2025
    1.0
    Why is the usps still a thing. Literally the worst service. Packages just sit for days in town before they get delivered. If the government is going to shut something down just shut down the postal service.
  • RL
    Rosario Lombardi
    Oct 23, 2025
    1.0
    Me dicen que dejan el paquete en el buzón voy y no hay nada , ya me está pasando varias veces , llamo servicio cliente y no me pasan a una persona.
  • JJ
    Julian camilo Jimenez
    Oct 11, 2025
    1.0
    No tienen sentido de pertenencia . No colaboran no se esfuerzan por ayudar súper mal servicio .
  • GV
    Gaudy Vivas
    Oct 8, 2025
    1.0
    Que mala atención del personal en todos los sentidos posibles la verdad son groseros en responder a las inquietudes de los clientes el cual deberían de ser más profesionales en su labor

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.