United States Postal Service

2.2
150 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 110 N Chestnut St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
110 N Chestnut St, Olathe, KS
66061, United States

Hours

Reviews

2.2
150 reviews
5 stars
31
4 stars
11
3 stars
10
2 stars
5
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several reviews highlighting dismissive attitudes and lack of assistance.

Delivery Issues

Numerous complaints about lost packages, misdeliveries, and delays in mail delivery were noted, with customers expressing frustration over the reliability of the service.

Staffing Problems

Customers frequently mentioned long wait times due to understaffing, with lines often extending out the door, indicating a need for more employees to handle the volume.

Mixed Experiences

While some customers had positive interactions with specific employees, such as Doris, the overall sentiment was negative, with many expressing dissatisfaction with the service.
  • TT
    Tina
    6 days ago
    1.0
    Multiple packages have arrived in my city, according to tracking and then they get sent away again. It is absolutely ridiculously delayed service. I refuse to use USPS for any of my outgoing packages. It's the worst.
  • AY
    Aberham Yigezu
    Dec 19, 2025
    1.0
    The worst experience with this location
  • KJ
    Kelsey Jones
    Dec 15, 2025
    4.0
    Always really busy but all the employees I’ve encountered have been friendly and kind. I’ve never had any issues getting my mail or something shipped.
  • LR
    leonard radulescu
    Dec 9, 2025
    1.0
    No one answer the phone on this location. We are a big company, is ridiculous, I hope USPS will be out at auction
  • LL
    Lisa Lane
    Nov 19, 2025
    1.0
    Said unable to access for delivery. We have a community mailbox so did they NOT deliver any mail today? I had a little package that was supposed to be delivered 4 days ago and then again today. Can they not put it on my porch????? Now it’ll be 6 days late, if they have no excuses tomorrow.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.