The UPS Store

Reviews

• PS

  Phil Streiff

  Nov 2, 2025
  5.0
  This UPS store is close and convenient to where I live. Because of this, I do all my package shipping and Amazon returns here. The staff are always friendly, helpful and fast. On the rare occasions when they are extra busy or long waiting line, I just come back later. I've always had nothing but good experience here so I recommend this it to all my friends.
• KB

  Kathy Bergquist

  Oct 27, 2025
  4.0
  I have gone to this UPS for years. The woman is the nicest and should be commended for how hard she works. The man today on 10/27 around 2:30 is a different story. I always ask him how he is and he grunts “I’m here”. He has not been rude to me but I just witnessed the worst customer service I have ever seen. A guy did not have a picture on his phone big enough. The UPS guy barked it needed to be bigger. The customer very quietly said something and the UPS guy literally lit in to him and said “I don’t have to put up with you. GET OUT OF HERE”. The customer never said anything bad. I was standing right beside him and I was actually shaking by the time I walked out! I know they are extremely busy and constantly moving which I understand as I worked at a place that was non-stop busy. He probably needs his job so I think UPS needs some customer service training to help him out! RESPONSE: I gave you the details I witnessed. Not certain why you need more. The fact that he told him to get out with very little interaction between should say enough! I did customer service my entire working life and never have I seen someone talk to a customer like that with about a 30 second interaction.
• MS

  Matthew Streeter

  Oct 27, 2025
  1.0
  This place is so terribly ran. Guy at the counter was so rude to me and pissed that he had to do his job? Hopefully my packages make it out correctly
• TN

  Trinh Nguyen

  Oct 1, 2025
  1.0
  Dear who the owner Location: This place is Terrible the guy his name Matt working in there rude I give home the mailing address he put in there he can’t find . I tell him that is the right one I am Google the Address they show up . The one I gave to him exactly . So he talked to me the would have unhappy voice So he say OK you tell me that address so then look up the screen and we will be send it So I look up the screen scroll up before I put my signature in there Then I saw the street address wrong I told him The street address wrong . So he told me he don’t know why then he corrected it . I hate to be complain, butI’ve been so many times but UPS different location no one mean like that So I let the owner know so maybe let the employee . Better with the customer service. I am I am being with the owner so many years and also I’ve been with the customer service so many year we have to pay patient . Thank you
• MF

  Marie Ferguson

  Sep 21, 2025
  5.0
  Tae, Kristyn & especially Emma 😉 were fabulous.

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