United States Postal Service

2.2
206 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6029 Broadmoor St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6029 Broadmoor St, Mission, KS
66202, United States

Hours

Reviews

2.2
206 reviews
5 stars
45
4 stars
11
3 stars
11
2 stars
4
1 star
135

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of empathy and professionalism.

Delivery Issues

Frequent complaints about delayed, lost, or misdelivered packages were noted, leading to frustration among customers.

Long Wait Times

Customers consistently experienced long wait times, often due to understaffing, with lines frequently extending out the door.

Mixed Employee Experiences

While some employees received praise for their helpfulness, many others were criticized for poor attitudes and lack of service.
  • KL
    K Lav
    3 days ago
    4.0
    My package was hung up cycling around KC and not getting to it’s destination. If you ever have an issue with your mail or shipping, as I have a few times , the women in this post office know how to get things done. And fast! Are they the friendliest?Not always, but I guess that depends on how courteous you are as well. I have never had an issue with that.
  • FL
    Fritz Lienemann
    Dec 23, 2025
    1.0
    Horrible experience. They said I couldn't print a label, even though they created it. I got there right at 8:30, when they opened. I walk in, and they looked at me like I was inconveniencing them! 2 ladies up there and neither of them wanted to help me. Absolutely rude. They were more concerned about their pancakes.
  • TH
    Todd Holmgrain
    Nov 24, 2025
    1.0
    This is one of the best examples of a government employee who does not care at all because they know they have their job They could not be bothered to smile or even say anything other than a grunt totally lacking in customer service skills and should not be employed anywhere in this facility terrible terrible
  • YR
    Yasmany Rodriguez
    Oct 26, 2025
    5.0
    La berdad para mi este lugar debería tener mejor calificación mi primera visita fue excelente un lugar que se mira limpio y sus trabajadores se miravan bien a tentos para ayudar todo lo vi excelente 👌 👏
  • JC
    Jessica Castro
    Aug 28, 2025
    1.0
    Package missing, my tracking shows it at a distribution center, they claimed it was never scanned in. And the rude lady at the front had the audacity to make it seem like it was my fault for not coming in sooner... so sorry I have a job that doesn't let me leave as easily and that my work hours suck, only time off I have is Sundays, which is unhelpful because guess what they're closed sunday! Lady made a smart remark about how" if it had been 'her' package..." I dont normally review anything much less a bad review but this was too much.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.