Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 8820 Monrovia St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
163 reviews
5 stars
37
4 stars
12
3 stars
8
2 stars
6
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unhelpful and rude staff, long wait times, and difficulty reaching anyone by phone.
Package Handling
Numerous reviews highlighted issues with package handling, including lost packages, delayed tracking, and packages not being scanned in.
Staffing Issues
Several customers noted that the post office is consistently understaffed, leading to long lines and slow service.
Mixed Experiences
While some customers praised individual staff members for their friendliness and helpfulness, many others expressed frustration with the overall service quality.
- MBMatthew BeckerDec 12, 20251.0They dont deliver the packages. They dont even try. They dont communicate that they are holding your packages either. This place is a joke
- MBMarlee BellDec 8, 20251.0The WORST post office in the area, completely useless and lazy employees. I waited over 30 minutes at the counter while someone was supposedly looking for my package, only for him to come out and tell me it was “in too big of a pile for him to continue to sort through today” … I was forced to give them my phone number “while they looked for it” then forced to leave the building. It’s been 3 days, they’ve never called me with any updates and any time I try to call them the phone rings and rings and rings for 2+ minutes with no one ever actually answering. This USPS needs to get their stuff together, this is the WORST customer service experience I’ve ever had anywhere.
- VVvvv vvvDec 7, 20251.0Completely terrible to the infrastructure to the fact they cannot handle their volume consistently at all! Some days their bins will be open and the kiosk operational. Some days the kiosk will be operational but the bins closed! This place sucks!!! Just close the place down if you cannot provide a quickly and consistent service. This specific building and its manager should be absolutely ashamed. This drags down the reputation quality of usps as a whole. No wonder everyone hates usps now. Get real usps Lenexa.
- JHJennifer HershbergerNov 19, 20255.0Staff was friendly and helpful. No wait at 9am even before the holidays.
- QRQasim RahimiOct 29, 20251.0I have been for the them to answer my call. This is almost two hours.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Lenexa?
The United States Postal Service is located at 8820 Monrovia St, Lenexa, KS 66215.
What are the operating hours of this United States Postal Service location?
This USPS location is open from 8:30 AM to 5:00 PM Monday through Friday and from 8:30 AM to 1:00 PM on Saturday. It is closed on Sundays.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications for the U.S. Department of State, and you should complete and print your passport application form before applying.
Do I need an appointment for passport services at this location?
Yes, most passport services require scheduling an appointment using the online scheduler. Limited walk-in hours are available at select locations.
Does this Post Office provide passport photo services?
Yes, passport photo services are available by appointment at this Post Office.
How much does a passport photo cost at this USPS location?
The current fee for a passport photo is $15.
Can I reserve a PO Box at this Post Office and how?
You can reserve a PO Box online by visiting www.usps.com/manage/po-boxes.htm, then complete your setup in person at the Post Office with proper identification.
Are PO Boxes accessible after Post Office hours?
Most USPS locations, including this one, offer 24/7 access to PO Boxes in the lobby, though access hours may vary by location.
What nearby businesses and services can I visit around the USPS location at 8820 Monrovia St?
Nearby you can find KCBR Design | Remodel for building supplies, Homefront Power Wash Kansas City for pressure washing, and Gift Box Co for flowers and gifts, among others.
Are there any nearby childcare or community centers near the USPS at 8820 Monrovia St?
Yes, nearby are Children's Treehouse Learning Center for preschool and day care, and the Association of Bengalis Kansas City Sangam (ABKC's) which serves as a community center and concert venue.