About
Shipping Service
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Hours
Reviews
4.5
494 reviews
5 stars
426
4 stars
11
3 stars4
2 stars3
1 star
50
What are people saying?
AI-generated from recent customer reviews
Delivery Team
Most customers praised the delivery team for being professional, courteous, and efficient.
Communication
Many reviews highlighted excellent communication, including timely notifications and updates about delivery times.
Customer Service
While some customers had positive experiences with customer service, others reported significant issues with responsiveness and problem resolution.
Timeliness
Several customers noted that deliveries were on time, while others experienced delays and rescheduling without prior notice.
Installation Quality
Customers appreciated the thoroughness of the installation process, with many noting that the delivery teams tested appliances and ensured proper setup.
- SDStacey DicksonNov 17, 20255.0Workers were friendly, efficient, clean and professional. Great communication on arrival time updates and quick removal of old dryer/install of new dryer. Would definitely recommend.
- LSLucy StantonNov 13, 20254.0Purchased a dryer through Sams and this company was assigned with the delivery. Received multiple emails and texts to schedule delivery but the website wasnt showing any available days for the next 2 months. I called and was informed they didn't have anything available until Jan 22 2026. I was informed on the phone that they only delivered to my area every 3rd Thursday. Had I known this I would have opted to purchase my appliance from somewhere else. Call was escalated and the person I was transferred to had no clue why she was getting my call and that added to my irritation about not knowing beforehand about the limited delivery. They reached out 2 days later to let me know they had an open spot today put me on the schedule. The driver called to let me know ow they were about 30 minutes out so I was able to let my husband know to be on the lookout since I was at work. Delivery was seamless and problem free. My only complaint is not being made aware of the limited delivery schedules before I made my purchase.
- LBLandon BellNov 11, 20251.0My stove was not delivered during my scheduled window and I did not hear anything from the company about it getting delayed or rescheduled. Called the help line and they can't reschedule the delivery because they don't know why it didn't get delivered. Terrible company. Would give 0 stars if I could. Will never do business with them again and will tell everyone to stay away
- CRChuck RenoNov 6, 20255.0These delivery guys were the best. They were courteous and helpful. I would definitely recommend them.
- CCCathy CopelandNov 1, 20255.0The delivery team was so polite and helpful! Mac went above and beyond our expectations!
Frequently Asked Questions About RXO
What is RXO's specialty in logistics?
RXO Logistics specializes in last mile logistics for heavy goods in North America, arranging millions of deliveries and installations annually.
Where is RXO located?
RXO is located at 10570 Lackman Rd, Lenexa, KS 66219, USA.
What are RXO's business hours?
RXO operates every day of the week from 8:00 AM to 5:00 PM.
How can I contact RXO for logistics inquiries?
You can contact RXO via email at lastmile@rxo.com or by phone at +1 800-883-4593.
Which languages does RXO support?
RXO supports English and Spanish for customer communications.
What services does RXO provide in terms of delivery?
RXO offers home delivery, appliance delivery, appliance installation, and furniture delivery services.
Is RXO affiliated with any larger enterprises?
RXO is part of XPO Enterprise Services and classified under shipping and cargo & freight companies.
What nearby automotive-related businesses could help customers visiting RXO?
Nearby businesses like Tech Supply and Team Progressive offer automotive parts and repair services which might assist customers needing such services near RXO.
Are there any home improvement or building supply stores near RXO?
Yes, nearby places such as Emser Tile, MVP Electric, Heating & Cooling, and Decorative Touch Ltd. provide home goods and building supplies which might complement RXO's logistics services.
What community or recreational organizations are near RXO?
Close to RXO, there are organizations like Football and Cheerleading Club and Great American Basketball that offer social and community services.