RXO

4.5
494 reviews

About

Shipping Service
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.

Location

RXO
10570 Lackman Rd, Lenexa, KS
66219, United States

Hours

Reviews

4.5
494 reviews
5 stars
426
4 stars
11
3 stars
4
2 stars
3
1 star
50

What are people saying?

AI-generated from recent customer reviews

Delivery Team

Most customers praised the delivery team for being professional, courteous, and efficient.

Communication

Many reviews highlighted excellent communication, including timely notifications and updates about delivery times.

Customer Service

While some customers had positive experiences with customer service, others reported significant issues with responsiveness and problem resolution.

Timeliness

Several customers noted that deliveries were on time, while others experienced delays and rescheduling without prior notice.

Installation Quality

Customers appreciated the thoroughness of the installation process, with many noting that the delivery teams tested appliances and ensured proper setup.
  • SD
    Stacey Dickson
    Nov 17, 2025
    5.0
    Workers were friendly, efficient, clean and professional. Great communication on arrival time updates and quick removal of old dryer/install of new dryer. Would definitely recommend.
  • LS
    Lucy Stanton
    Nov 13, 2025
    4.0
    Purchased a dryer through Sams and this company was assigned with the delivery. Received multiple emails and texts to schedule delivery but the website wasnt showing any available days for the next 2 months. I called and was informed they didn't have anything available until Jan 22 2026. I was informed on the phone that they only delivered to my area every 3rd Thursday. Had I known this I would have opted to purchase my appliance from somewhere else. Call was escalated and the person I was transferred to had no clue why she was getting my call and that added to my irritation about not knowing beforehand about the limited delivery. They reached out 2 days later to let me know they had an open spot today put me on the schedule. The driver called to let me know ow they were about 30 minutes out so I was able to let my husband know to be on the lookout since I was at work. Delivery was seamless and problem free. My only complaint is not being made aware of the limited delivery schedules before I made my purchase.
  • LB
    Landon Bell
    Nov 11, 2025
    1.0
    My stove was not delivered during my scheduled window and I did not hear anything from the company about it getting delayed or rescheduled. Called the help line and they can't reschedule the delivery because they don't know why it didn't get delivered. Terrible company. Would give 0 stars if I could. Will never do business with them again and will tell everyone to stay away
  • CR
    Chuck Reno
    Nov 6, 2025
    5.0
    These delivery guys were the best. They were courteous and helpful. I would definitely recommend them.
  • CC
    Cathy Copeland
    Nov 1, 2025
    5.0
    The delivery team was so polite and helpful! Mac went above and beyond our expectations!

Frequently Asked Questions About RXO

What is RXO's specialty in logistics?

RXO Logistics specializes in last mile logistics for heavy goods in North America, arranging millions of deliveries and installations annually.

Where is RXO located?

RXO is located at 10570 Lackman Rd, Lenexa, KS 66219, USA.