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Brand Certified

United States Postal Service

3.6
(157 reviews)

Business Details

645 Vermont St, Lawrence, KS
66044, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 645 Vermont St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
645 Vermont St, Lawrence, KS
66044, United States

Hours

Reviews

3.6
157 reviews
5 stars
92
4 stars
6
3 stars
3
2 stars
9
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting Melissa's exceptional service.

Efficiency

Customers noted that the staff worked quickly and efficiently, even during busy times, making their experiences pleasant.

Mixed Experiences

While many reviews were positive, there were also complaints about rude staff and poor handling of mail and packages, indicating inconsistency in service quality.

Postal Issues

Several customers reported issues with mail delivery, including misplaced packages and problems with mail forwarding.
  • AK
    Amanda Kirk
    Feb 17, 2026
    5.0
    I’ve rarely had issues when coming in person to this post office. The staff are very friendly, quick and knowledgeable. The location is convenient for me personally and they typically have a cheery and fun holiday/seasonal atmosphere. Really appreciate all the staff but several times Melissa has gone just totally above and beyond having the best attitude and exhibits patience and empathy without compromising efficiency and professionalism. Thanks!
  • SC
    Shannon Coburn
    Feb 14, 2026
    1.0
    Despite the website saying they are open until 12:30 on Saturday, they close at noon. They didn’t lock the door properly so I was able to walk in and I didn’t think anything of it because I was under the impression that they were open. When I walked in at 12:20 they rudely told me they were closed and treated me like a criminal trespassing. I suggested they update the hours on their website and they just pointed to a sign next to the door. Terrible attitude and blamed me for their errors.
  • JB
    Joy Bradshaw
    Jan 28, 2026
    5.0
    Great service! Ian in Lawrence went above and beyond carrying my large box for me when I told the office I needed assistance. Another time I mentioned that my P. O. Box lock was getting hard to open and they fixed it for me the next week. I am happy with this post office and the people that work here.
  • RP
    Ronald Plumb
    Jan 25, 2026
    5.0
    The folks at the counter are ALWAYS so very helpful with everything and so patient with me when I forget how to use the payment machine.
  • AD
    Ann D'Alfonso
    Jan 5, 2026
    5.0
    Melissa and Peter were wonderful professionals who are willing to do anything to make the process as smooth as possible when obtaining a passport wanted to say thank you so much for your help.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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