The UPS Store

3.3
71 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5707 in Lawrence offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of 31st & Iowa, Across From Best Buy.

Details

  • DeliveryNot available

Location

The UPS Store
2040 W 31st St, Lawrence, KS
66046, United States

Hours

Reviews

3.3
71 reviews
5 stars
38
4 stars
2
3 stars
0
2 stars
2
1 star
29
  • WW
    Walker
    Jan 3, 2026
    1.0
    Employee was extremely rude
  • AW
    Annette Wren
    Jan 2, 2026
    5.0
    Easy to work with, good hours, quick in and quick out
  • PR
    Pamela Riley
    Dec 24, 2025
    1.0
    You really should teach your manager on how to treat people with respect.
  • LK
    Louisa Kamatuka
    Dec 8, 2025
    5.0
    Friendly and welcoming staff. Nice and clean environment.
  • SM
    Sue Malson
    Nov 14, 2025
    1.0
    I went to this store to return 2 items. A young man with dark hair begin to wait on me. I had my returns pulled up on my phone . He asked me questions and to do things on my phone I didn't understand. I told him I didn't understand what he wanted and tried to hand him my phone to help me. He just kept repeating what I needed to do. After 10 or so minutes I finally got it. The second item screen was different. I kept telling him I didn't understand trying to have him show me.I tried for over 10 or so minutes to figure it out and couldn't. I repeadly tried to show him my phone for help but he become obviously inpatient with me and kept repeating himself. Then he ask me to step aside and find what I needed so he could wait on customer behind me. I am 62 years old and am not technically proficient. I was so embarrassed so I told him he wasn't very helpful and he was being rude. He informed he wasn't being rude. I told him all I wanted was help and he kept saying he told me what to do. I told him I didn't understand. He kept talking and I also told him he could be more helpful. At one point we were both talking and he said loudly ...." Do not interrupt me!" I ask him how much I owed for first package . I gave him a 5 took my other package and left. I went to my car and cried. A bolnd girl with oval glasses was behind the dark haired boy ,telling me I was being disruptive. Yes, I raised my voice but was in no way "Disruptive!" I have read the reviews on this establishment and I highly believe your employees need your attention! Especially, this young man. No name tag so do not know his name. However....I have been in there before and a tiny little dark haired girl with glasses waited on me and she always was kind and so very helpful. As I said I am a 62 year old ladyand last I knew customer service meant HELPING THE CUSTOMER, not demeaning them......regardless of their age. I will in the future go elsewhere as I see others feel the same. I hope you address this boy with the dark hair. I was in there today around noon!

Frequently Asked Questions About The UPS Store

What services are offered by The UPS Store in Lawrence at 2040 W 31st St?

The UPS Store #5707 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more for both personal and small business needs.

What are the business hours of The UPS Store #5707 in Lawrence?

The UPS Store is open Monday through Friday from 8:00 AM to 7:00 PM, Saturdays from 10:00 AM to 4:00 PM, and closed on Sundays and some holidays.