United States Postal Service

2.3
166 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1310 N 78th Ter to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1310 N 78th Ter, Kansas City, KS
66112, United States

Hours

Reviews

2.3
166 reviews
5 stars
43
4 stars
9
3 stars
6
2 stars
5
1 star
103

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported lost packages, delayed deliveries, and misdelivered mail, leading to significant frustration.

Customer Service

Feedback on customer service was mixed; while some employees were praised for their helpfulness, many reviews highlighted rudeness and unprofessional behavior from staff.

Staffing Problems

Several reviews indicated that the location is often understaffed, resulting in long wait times and slow service.

Positive Experiences

Despite the negative feedback, some customers shared positive experiences with specific employees who provided excellent service.
  • KD
    Kevin Días
    Dec 2, 2025
    1.0
    Package delivered to the mailbox according to the tracking number but it seems to have teleported or vanished because I don't see it.
  • MT
    Mintoy Tolbert
    Nov 24, 2025
    1.0
    Signed up for keys before moving into my new place 3 months later no keys and nobody on the same page on to what is even going on. They gave me some keys to a mailbox but not mine. Im freaking over it.
  • MM
    Makaka
    Sep 8, 2025
    5.0
    Lovely attendants
  • CP
    Chris Purdun
    Aug 4, 2025
    1.0
    Imagine the slowest service you've ever experienced. Now double that.
  • TK
    Trynt Kelly
    Feb 19, 2018
    5.0
    Went above and beyond to get me my package. Thoroughly appreciate it

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.