United States Postal Service

3.7
28 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 116 E Laurel St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
116 E Laurel St, Independence, KS
67301, United States

Reviews

3.7
28 reviews
5 stars
15
4 stars
3
3 stars
2
2 stars
2
1 star
6
  • GU
    Google User
    Oct 2, 2025
    2.0
    I have a front doorbell camera on my house. USPS guy who does the deliveries kept leaving notes on my door “failed attempt to contact for signature.” Yet you never made any attempts to obtain any signatures? You had the paper filled out before you even came up to my house so you never had any intentions of obtaining a signature. The guy did not knock, ring the doorbell, or even stay on the porch more than 3 seconds. That mail was very important and I had to wait 5 days and 3 attempts just for me to go to the post office and take time out of my day when you already were at my house and couldn’t even attempt to knock on my door or ring the doorbell, it’s all on camera. You come up already with the note filled out is just lazy and not doing your job properly. When I went in person they were more than friendly
  • JP
    Jackie Phillips
    Feb 6, 2024
    5.0
    Good customer service
  • BG
    Bernadette Greggory
    Mar 25, 2020
    5.0
    I got home early from a trip and wanted to take the hold off my mail. I spent about 15 minutes last night and almost 30 minutes today at usps.com trying to edit the delivery date. Finally, I called the local Post Office this morning. I spoke with Mindy. It took her exactly 23 seconds to accomplish the task. You can keep your AI. Nothing beats a real live person when you want outstanding customer service. Thanks, Mindy!
  • SS
    Shelby Siess
    Nov 30, 2018
    1.0
    I have been into this post office a couple of time I just recently moved here for college. Whenever I go in with questions the staff is always rude or snarky towards me. Poor people skills.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.