United States Postal Service

2.9
139 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 17520 Dartown Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
17520 Dartown Rd, Westfield, IN
46074, United States

Hours

Reviews

2.9
139 reviews
5 stars
57
4 stars
8
3 stars
4
2 stars
4
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees' attitudes and service quality.

Package Handling

There are numerous complaints about lost or mishandled packages, with customers expressing frustration over delays and poor handling by postal workers.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism, indicating that there are instances of good service.

Cleanliness and Organization

A few reviews highlighted the cleanliness and organization of the post office, suggesting that some customers appreciate the physical environment.
  • AG
    Angie Galtier
    2 days ago
    5.0
    They are always so helpful and kind.
  • BB
    Bsneed
    6 days ago
    1.0
    The staff at this office are rude. A man named Tom refused to help me and an African American lady with our package. He proceeded to stamp papers. He then went to the back to ovoid us. He dropped his papers and helped a Caucasian man immediately when I went to the next agent.
  • AM
    Anna M
    Dec 29, 2025
    1.0
    The carrier pulled up flung my package hitting our brick on house to watch it go tumbling. Crazy people do this in general to things that do not belong to them and everyone has cameras..disgusting
  • CB
    Candice Bender
    Dec 20, 2025
    5.0
    Never have had one issue with this location. Highly recommend! Self service is great and so are the people who help. My go to location!
  • TD
    Teresa Dechand
    Dec 3, 2025
    5.0
    My go to for mail items. They are kind and courteous.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.