Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 610 W Navajo St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
147 reviews
5 stars
40
4 stars
8
3 stars2
2 stars
4
1 star
93
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers reported rude and unhelpful staff, with several instances of employees being described as arrogant or dismissive.
Delivery Issues
Numerous complaints about lost packages, misdeliveries, and delays in mail delivery were noted, leading to frustration among customers.
Mixed Service Quality
While some customers praised specific staff members for their helpfulness, overall service quality was inconsistent, with many expressing dissatisfaction.
Communication Problems
Customers frequently mentioned difficulties in reaching the post office by phone, with many calls going unanswered.
Customer Experience
Overall, the customer experience was marred by reports of poor service, lack of assistance, and negative interactions with staff.
- BSBaraa SadiekNov 7, 20251.0Denis, the guy with the goatee, is the single rudest customer service agent I have EVER dealt with in my entire life. I went to ask him about my package. At first, he dismissed the idea that it has a tracking number seemingly because he couldn't be bothered to help. I had to show him the number for him to actually help me. He told me it was delivered to my apartment's office. So, I left the counter to call them and they said it was in the package room. So I returned to him a couple minutes later. This time, he didn't even want to hear a word from me. Before I got a chance to say anything, he said that he already answered everything, and assumed that I was only asking because I wanted the "information to change." When I tried to tell him that I just wanted to clarify what he meant by the package being delivered to the office, he literally started shouting at me. Shockingly unprofessional.
- JJJessOct 22, 20251.0I used to go to this specific post office 3-5 times a week years ago. I never really had any issues. I then moved away for about 10 years and just recently came back. After work today, I had to ship an international package. I got to the post office about 12 minutes before closing. There was only one person in line and they seemed to be about finished. The man working asked if my package was ready, I said that I needed a customs form. He then told me I need to go to the Lafayette branch if I’m wanting to ship the package due to having to fill out the customs form. I have filled out hundreds of customs forms, while slightly tedious, they never take longer than 2 to 3 minutes. I wasn’t about to argue with this man about it, though, I just decided to go to the Lafayette branch instead. But while still at this location, I decided to go over to the self-serve kiosk to grab some additional boxes and the customer that was being assisted stated she wondered if she should’ve went to the Lafayette branch instead of this one because they have later hours. The man working responded and said, “no, I just send people over there when I don’t feel like helping. That was the impression that he gave me anyway, but it was pretty shocking to hear him admit to such. This post office has definitely gone downhill, and looking at the reviews, I can see that I am not the only one that has had to deal with rude and unhelpful staff
- ZGZeynep Venus GülcekOct 17, 20255.0Best service ever! If you come across the guy from Wisconsin, he's really helpful.
- YWYihui WangAug 22, 20251.0The staff are arrogant, mean, impolite and have no good temper.
- LSLenna ScottAug 7, 20251.0Well, after trying several times to get some issues resolved, here I am. We have had several issues with out carrier cramming packages into our mailbox, including fragile plants (a complaint was filed).... a package carrier hit my kids basketball goal on JUNE 9..... a report was filed IMMEDIATELY. I have been through the proper channels and have even filed complaints with consumer affairs with ZERO action being taken as to make the situation right! Our goal was more than 15ft away from our mailbox and the woman still hit it!!!! Absolutely disgusted in how this has been handled!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 610 W Navajo St offer?
The Post Office offers mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, first-time U.S. passport applications are accepted, and passport photos can be taken by appointment.
Do I need an appointment for passport services at this location?
Yes, most passport services require an appointment made through the online scheduler, though limited walk-in hours may be available.
What are the business hours for this Post Office?
Open Monday to Friday from 8:00 AM to 5:30 PM, Saturday from 8:00 AM to 12:00 PM, and closed on Sunday.
Is the Post Office lobby open after regular hours for PO Box access?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary, so check with this location.
How can I rent a PO Box at this location?
You can apply online or in person with two valid IDs and a completed application. Online reservations are available at the USPS website.
What nearby banks can I visit around the Post Office at 610 W Navajo St?
Nearby banks include Huntington Bank, The Huntington National Bank, First Merchants Bank, and Lafayette Bank & Trust, useful for financial transactions before or after your postal visit.
Are there dining options near the Post Office where I can eat?
Yes, nearby restaurants include KFC, McDonald's, Wendy's, Maza Mediterranean Italian Restaurant, The Country Cafe, Christos West Lafayette, Taco Bell, and Starbucks to enjoy before or after your visit.
What public services are located near this Post Office?
Nearby you will find the Indiana Bureau of Motor Vehicles and West Lafayette Police Department, which might be convenient for government or public service needs.
Is there an option for shipping services near the Post Office besides USPS?
Yes, a UPS Authorized Shipping Outlet is nearby, providing additional courier and delivery services.