United States Postal Service

2.5
148 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2700 Valparaiso St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2700 Valparaiso St, Valparaiso, IN
46383, United States

Hours

Reviews

2.5
148 reviews
5 stars
40
4 stars
12
3 stars
8
2 stars
10
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; some customers praise friendly and helpful service, while others report rudeness and lack of assistance.

Delivery Issues

Numerous complaints about mail delivery problems, including lost packages, misdelivered mail, and delays.

Staffing and Efficiency

Many reviews mention understaffing leading to long wait times and slow service, with some customers expressing frustration over the lack of efficiency.

Passport Services

Several customers reported negative experiences with passport application processes, citing rudeness and disorganization.

Cleanliness and Organization

Some customers noted improvements in cleanliness, but others described the office as disorganized and messy.
  • JJ
    JG
    6 days ago
    3.0
    Helpful in person but don’t bother calling; they won’t pick up the phone.
  • JT
    Jake Trpeski
    Dec 27, 2025
    1.0
    I was waiting all day for my package only to get a message that says "delivery location inaccessible." Mind you I'm in a regular subdivision and the incompetent driver never stopped or even tried to make the delivery.
  • BE
    Brandy E
    Dec 5, 2025
    1.0
    Mail man put a services note in my mailbox because it needed to be signed they never got out the mail tuck and now this is the 2nd time I have had to come the store and tone their no sign of it
  • BN
    Balance Body Network
    Nov 26, 2025
    5.0
    Popped in for a PO Box. Staff was friendly, helpful, and in good spirits. I handled my business with no issues. Looking forward to checking my mail here.
  • GM
    Gail Mannington
    Sep 19, 2025
    5.0
    Nicholas just stopped at my address to deliver mail. He is new and came to inform me that our permanent mailman would be assigned in about 2 months. Nicholas saw me struggling as I was trying to hang a swing in my front tree and he offered to help, bringing up my mail. We had a short conversation and he helped throw the rope over a branch that I could not reach. He is outgoing, very respectful, kind and compassionate. I said I would love for you to be my mail deliverer. Thank you for employing upstanding people in our community. He is an absolute pleasure and should be promoted. I live in the 46385 area on Kingston Drive.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.