The UPS Store

Reviews

• AW

  Alex Walker

  Jan 23, 2026
  5.0
  I haven’t had any issues with this location. Go in and send your stuff off.
• SR

  Shawn Rowe

  Jan 14, 2026
  1.0
  Drove two hours in a snow storm just for their fingerprinting kiosk to not work
• BC

  Brian Cooper

  Jan 9, 2026
  1.0
  On 01-07-2026, I called the Ireland Rd., South Bend, IN, UPS store to inquire about getting Livescan fingerprinting. A person answered and said please hold. I was on hold for 10 minutes before giving up on the call. Since they left me on hold , I went to the store's website and found a link to make an appointment for fingerprinting. I came to the store on 01-09-2026, to get fingerprinted. The young lady, at the counter, said I needed to sign up on a Livescan website, prior to getting fingerprints. She was not helpful at all. I looked on the Livescan site and found once signed up it takes 24-48 hours to get a QR code so the fingerprints can be completed. So basically I drove 30 minutes for nothing. When I returned home, I called the store to complain and I was put on hold for 5 minutes. Once again, I gave up the call. Zero stars. UPDATE: I went back to this UPS Store on 01-15-2026. I now had a QR code from Printscan and an appointment for 10:00am. I had a passport photo appointment for 10:30am, I made on the store's website. I received an appointment reminder ftom Printscan and the UPS store. I arrived at the store at 9:20am. The clerk told me the person that handles fingerprinting does not come in until 10:00am. Since I arrived 40 minutes early, I left and returned at 10:00am. I now discovered a person that had an appointment for 9:00am was ahead of me. I asked the female worker, that had just arrived, if I could get the photo done while waiting. She said they do not do passport photos. I said it is on the store's website and I had a reminder ftom the store. I told her if they don't offer the service it should not be on the website and appointments should not be allowed to be scheduled. She was a bit snippy and I believe she is the same unhelpful person I had to deal with on my previous visit. This store has no clue about good customer service.
• AA

  Ann

  Jan 4, 2026
  5.0
  Was just at the store and there was only one man alone. The line was out the door but he was so quick! He was always friendly and didn’t act stressed, kept the line moving and everyone happy! So impressed by the service!
• SC

  Sue Cottingham

  Dec 30, 2025
  5.0
  I appreciate their help. They are always kind.

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