Staples Print & Marketing Services

Reviews

• MM

  Mike

  Dec 15, 2025
  5.0
  Quick service in printing business cards. Less than 24 hours
• RA

  Ra Ali

  Oct 19, 2025
  5.0
  I had a problem with my order but it was immediately taken care of ..... Thanks
• SN

  Sue Newland

  Oct 13, 2025
  5.0
  Fast, accurate and friendly service!
• JG

  Jim Gills

  Feb 26, 2025
  5.0
  I had a exceptional and professional experience at this location. Cameron is now my go to guy.
• CO

  Chris Obudho

  Jun 16, 2016
  1.0
  There is nothing worse than ordering an item, getting confirmation when it will be done, then arriving at the location to learn that the item was not completed. I ordered a custom print/binding job for a notebook I was creating for my business. I needed the item the next day so I used the online custom printing order tool on the Staples website. I placed the order at approximately 9am on Wednesday, for a 5pm pickup on Thursday. The only Staples in the area is about 20 minutes away, so, after two events I had to attend, I figured I would head over there and pick it up. When I got to the store, I had a bad feeling. The parking lot was almost completely empty. Bad sign. I walked in, went to the copy center and the attendant Donna, spent a little too much time looking for my item. Another bad sign. She finally found it and instead of a bound, covered document, I had 240 loose pieces of paper. I told her that what she needed to do now was to complete the project as I requested and overnight it to me. She contacted the store’s manager to ask. He came over and said there isn’t a way they can overnight a package. That’s interesting considering not ten minutes after the manager, Dominick, told me they have no means to overnight something to me, a UPS truck pulled up to the building. My fiancée took a picture (which for some reason I can't post here) while she waited outside in the car for me to resolve this issue. Dominick said that he could finish the book in “about 30 minutes”. Forty-five minutes later, the book was complete. Or was it? Nope. The pages in one of the sections was put in backwards and the spiral binding had torn about 20 pages. I showed Dominick the damage and the out-of-order pages and he refunded my money. So, why am I complaining considering I was given a refund? Because there is no excuse for not completing a job especially considering how “unbusy” the place was. If you allow for specific pick up times, it’s your responsibility to meet that time. I will never shop at the Ireland Rd. Staples in South Bend ever again (and that was my first time there!).

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