United States Postal Service

4.4
16 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 117 S Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
117 S Main St, Roanoke, IN
46783, United States

Hours

Reviews

4.4
16 reviews
5 stars
12
4 stars
2
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0
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1 star
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  • IN
    Ingrid Nicholson
    Aug 22, 2019
    5.0
    Great staff, great location. No complaints.
  • VS
    Vanessa Schwieterman
    May 11, 2019
    1.0
    Horrible customer service. They lost my passport, and have no idea whose PO box they put it in, costing me an expensive study abroad trip. They refuse to take any responsibility for the mistake or take any action to fix it. No idea where my passport is. Now, the money I spent on my passport and trip is wasted, I don't get to go at all, and the employees do not seem to care even the slightest. Update: 5 days after my passport was delivered to the post office, and many phone calls and visits later, they magically found my passport "in a crack." They did not bother to even look for a lost federal document as they said they did until 5 days had passed. During these 5 days, the staff were incredibly rude and did not even apologize. They refused to contact anyone who might have accidentally received my passport because that would have taken too much of their time. When the passport was finally found, they blamed it on a machine and still did not apologize. By the time they got my passport to me, it was too late for my study abroad program. This wasted all of the work I put into getting accepted and earning scholarships, with an obviously huge financial consequence. Losing this program also sets me back in my degree progress and lost any chance of going abroad for me. Still not even an apology from the staff.
  • GU
    Google User
    Jan 11, 2018
    5.0
    Always friendly helpful service

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.