Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 117 S Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Horrible customer service. They lost my passport, and have no idea whose PO box they put it in, costing me an expensive study abroad trip. They refuse to take any responsibility for the mistake or take any action to fix it. No idea where my passport is. Now, the money I spent on my passport and trip is wasted, I don't get to go at all, and the employees do not seem to care even the slightest.
Update: 5 days after my passport was delivered to the post office, and many phone calls and visits later, they magically found my passport "in a crack." They did not bother to even look for a lost federal document as they said they did until 5 days had passed. During these 5 days, the staff were incredibly rude and did not even apologize. They refused to contact anyone who might have accidentally received my passport because that would have taken too much of their time. When the passport was finally found, they blamed it on a machine and still did not apologize. By the time they got my passport to me, it was too late for my study abroad program. This wasted all of the work I put into getting accepted and earning scholarships, with an obviously huge financial consequence. Losing this program also sets me back in my degree progress and lost any chance of going abroad for me. Still not even an apology from the staff.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service at 117 S Main St?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can also take your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require an appointment scheduled through the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
Monday to Friday, it is open from 8:30 AM to 4:30 PM, Saturdays from 9:00 AM to 11:00 AM, and it is closed on Sundays.
How can I rent a PO Box at this location?
You can apply for a PO Box online or in person; start the process online at the USPS website and bring two IDs and your application if applying in person.
Is there 24/7 access to PO Boxes at the lobby?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours might vary, so check with this specific location for details.
What nearby places can I visit after my trip to the Post Office at 117 S Main St?
You could visit nearby attractions like Jimmy's Barbershop & Shave Parlor for grooming, The Copper Still for a drink, or the Roanoke Historical Museum to explore local history.
Are there any nearby shops where I can buy gifts or treats after visiting the Post Office?
Yes, nearby stores include Snickle & Fritz Candy Co. for candy, Man Cave Collectibles for gifts, and Proper Pastry bakery for sweets.
Can I combine my visit to the Post Office with a wellness or beauty appointment nearby?
Yes, close options include Elite You Aesthetics and Wellness spa, Spa & Co. beauty salon, and Jen Farris Hair salon for beauty and wellness services.
How can nearby government and public service locations help me when visiting this Post Office?
Nearby places like the Town of Roanoke, Roanoke Police Department, and Roanoke Volunteer Fire Dept. provide essential services and assistance in the community if needed during your visit.