The UPS Store

4.1
127 reviews
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Business Details

3645 E Main St, Richmond, IN
47374, United States
(765) 965-4488
https://locations.theupsstore.com/in/richmond/3645-e-main-st
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5081 in Richmond offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Near Wal-Mart, Behind Aaa Next To Hoppe Jewelers.

Details

  • DeliveryNot available

Location

The UPS Store
3645 E Main St, Richmond, IN
47374, United States

Hours

Reviews

4.1
127 reviews
5 stars
90
4 stars
6
3 stars
4
2 stars
2
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with several specific mentions of exceptional service from individual employees.

Service Speed

Numerous reviews highlighted the quick service, with many customers noting they were in and out of the store in a short amount of time.

Pricing Issues

Several customers expressed dissatisfaction with the pricing, citing high costs for shipping and additional fees for packaging materials.

Inconsistent Experiences

While many reviews were positive, there were notable complaints about rude staff and inconsistent service, particularly regarding handling returns and packaging.
  • RB
    Robin Brunk
    Dec 31, 2025
    5.0
    Excellent customer service!
  • MH
    Michael hk
    Dec 17, 2025
    5.0
    Needed copies made from an email. Staff made it quick and easy!
  • PP
    Propheticpoeticlove
    Dec 6, 2025
    5.0
    Renae Kutche here. Because every time I go there they are very nice and always help me every time and I go there a lot I'm grateful for them and they are very good workers appreciate all that you guys do thank you for all your help and your patience and your kindness gracefully thank you
  • DS
    Deborah Slack
    Nov 23, 2025
    5.0
    I had a return and had never handled that before and they knew what to do and took care of everything!
  • SB
    STACY BOYCE
    Nov 21, 2025
    5.0
    Excellent service at local UPS Store. Efficient careful professional drivers. Arrive in timely manner. Make returns to store so convenient and easy. I am handicapped and have difficulty getting in the store to return things.And the staff is more than happy to come out. And assist me and get my item in the store and my return ticket.Very few businesses are willing to do.This is what makes UPS stand out. Thankyou for wonderful service. I use Richmond indiana store.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5081 in Richmond offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and more.