The absolute best UPS store/staff I have ever dealt with! They feel more like friends than customer service reps. I drive across town, passing 3 stores just to come to this store and it’s only because of the staff. The manager at this store is phenomenal, along with all her staff. I won’t go anywhere else! If I could give more stars, I would!
Used this store to print some color documents for a baby shower. David and Jonah were extremely kind, helpful, and quick to solve printing issues. Really appreciated their services and the quick turnaround in getting all my documents printed!
I was trying to get my finger prints taken for a background check at this location and the scanner just would not take my prints, no matter what I did. But the staff was AMAZING and did everything they could to help me get it done!
AB
Amber Marie Bernauer
Feb 23, 2026
Twice a week or so I have a need to drop off packages and/or returns at UPS. What would normally seem like a mundane chore just isn’t so with this location. I gladly make my trip to Mundy drive because of the people.
Jen and her team are always in a great mood. They know their stuff, they greet you like you’re an old friend, and make the whole experience, well, a joy.
I’ve received the sweetest compliments, too. Ones that stand out in my memories that were genuine and kind. I drive a unique vehicle, so when I walk in, they make me feel special! It’s silly, I know, but those moments of connection MEAN something. Thank you for making my day that much brighter, friends.
I would like to recognize Jenn, the UPS manager, for her outstanding professionalism and leadership. Every time I visit this location, the service is efficient, organized, and welcoming — and that clearly reflects Jenn’s excellent management.
Jenn is attentive, respectful, and genuinely cares about both customers and her team. She handles questions and concerns quickly, calmly, and with such a positive attitude. It’s refreshing to see a manager who leads by example and creates such a smooth, stress-free experience.
Thank you, Jenn, for your dedication and exceptional customer service. It truly makes a difference!