United States Postal Service

2.4
141 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 145 E Elm St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
145 E Elm St, New Albany, IN
47150, United States

Hours

Reviews

2.4
141 reviews
5 stars
38
4 stars
10
3 stars
1
2 stars
11
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and unhelpful responses.

Delivery Issues

Frequent complaints about misdelivered mail, packages not being delivered, and delays in service.

Phone Accessibility

Customers expressed frustration over the inability to reach the post office by phone, often encountering busy signals.

Positive Experiences

Some customers highlighted positive interactions with specific staff members who provided helpful and friendly service.

Operational Efficiency

Several reviews noted slow service and inefficiencies, particularly during busy times.
  • KN
    Kevin Noel
    Oct 13, 2025
    1.0
    Post office had back mail of mine from a year ago that they found and decided to put in my mailbox. Some of the mail were checks that were void by the time they put in my mail box. Not a very good practice for a postal service.
  • MV
    Midnight Vixen
    Oct 7, 2025
    1.0
    People need to Operate the phones cause no my questions have not been answered after trying multiple times to speak with someone and now I’m just stressed out and pissed
  • MC
    Mr• Clus‡erš
    Oct 3, 2025
    2.0
    Delivered mail to wrong address down our street. Several affected.
  • HD
    Holly Day
    Aug 26, 2025
    5.0
    Great people, great service, have never had an issue.
  • DO
    Diana Owens
    Aug 1, 2025
    1.0
    We get notices that we have mail that day and when we have someone new on the route, they drive right past our house. This has happened more times than not.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.