United States Postal Service

2.4
142 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 145 E Elm St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
145 E Elm St, New Albany, IN
47150, United States

Hours

Reviews

2.4
142 reviews
5 stars
39
4 stars
10
3 stars
1
2 stars
11
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor communication and lack of assistance.

Delivery Issues

Numerous complaints about misdelivered mail, packages not being delivered, and delays in service were noted.

Positive Experiences

Some customers praised specific employees for their helpfulness and friendly service, highlighting a few positive interactions.

Phone Accessibility

A significant number of reviews mentioned the inability to reach the post office by phone, leading to frustration among customers.

Overall Satisfaction

The overall sentiment was mixed, with many expressing dissatisfaction with the service while a few noted positive experiences.
  • VK
    Vamp Kitti
    Dec 4, 2025
    5.0
    Lady was so sweet to me and very helpful
  • KN
    Kevin Noel
    Oct 13, 2025
    1.0
    Post office had back mail of mine from a year ago that they found and decided to put in my mailbox. Some of the mail were checks that were void by the time they put in my mail box. Not a very good practice for a postal service.
  • MV
    Midnight Vixen
    Oct 7, 2025
    1.0
    People need to Operate the phones cause no my questions have not been answered after trying multiple times to speak with someone and now I’m just stressed out and pissed
  • MC
    Mr• Clus‡erš
    Oct 3, 2025
    2.0
    Delivered mail to wrong address down our street. Several affected.
  • HD
    Holly Day
    Aug 26, 2025
    5.0
    Great people, great service, have never had an issue.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.