Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5616 in New Albany offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Matthews Center - Opposite Of Northside Christian Church..
Details
- DeliveryNot available
Location
Hours
Reviews
3.2
181 reviews
5 stars
96
4 stars
5
3 stars1
2 stars
6
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude and unhelpful staff, particularly an older gentleman who is frequently mentioned negatively.
Staff Friendliness
While some customers praised specific staff members for their friendliness and helpfulness, others reported experiences of rudeness and lack of politeness from various employees.
Service Efficiency
Many customers appreciated the quick service and efficiency of the store, although there were complaints about delays and poor handling of packages.
Pricing Issues
Several reviews noted dissatisfaction with pricing, particularly for printing services and packaging materials, with some customers feeling overcharged.
Store Environment
There are mixed reviews about the store's cleanliness and atmosphere, with some customers mentioning unpleasant odors and poor conditions.
- TWTimothy Washington4 days ago5.010/10 customer service. Needed a rush print job. They went above and beyond to ensure that my job was done promptly and with the highest quality.
- PCPaul CJan 3, 20265.0Best UPS Store! The entire staff is very knowledgeable and competent.
- GVGreat VidsDec 18, 20251.0I rarely have a positive experience with the staff at this location. The older bald gentleman seems to be very unhappy with his job everytime I go in there. He lacks basic politeness. Today was my last visit to this location.
- AOAdam ODec 15, 20251.0Lost my package. Doesn’t offer receipts for drop offs and when I called the kid on the phone says yeah maybe use a different store cause that’s how we do it. Please go elsewhere.
- JCJacob CunninghamDec 10, 20251.0Tried to print Christmas photos at this location on card stock. Older gentlemen was relatively rude about having to print the pictures. On regular printer paper the print looked fine. Then the photo was printed on cardstock and the quality provided was absolutely awful to the point you cannot even tell there are people in the photos. Avoid this location unless returning items.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 9:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #5616 in New Albany offer?
The UPS Store #5616 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
Where is The UPS Store #5616 located in New Albany?
It is located at 4510 Charlestown Rd, New Albany, IN 47150, opposite of Northside Christian Church within the Matthews Center.
What are the regular business hours of The UPS Store #5616?
Monday through Friday: 8:30 AM - 7:00 PM; Saturday and Sunday: 9:00 AM - 3:00 PM. Hours may vary on holidays.
Is The UPS Store #5616 open on Sundays?
Yes, the store is open on Sundays from 9:00 AM to 3:00 PM.
What payment options are accepted at The UPS Store #5616?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Can I get documents notarized at The UPS Store #5616?
Yes, notary services are available at this location.
Are there any special offers available at The UPS Store #5616?
Yes, you can save big with their special offers and coupons available on their website.
Which nearby places might be convenient to visit before or after stopping by The UPS Store #5616?
You might want to visit Jeff's Bakery for donuts, The Spaghetti Shop for a meal, or Toni T's for coffee and smoothies, all conveniently located nearby.
Are there nearby services related to real estate close to The UPS Store #5616?
Yes, Assist-2-Sell Kentuckiana real estate agents are located nearby if you need real estate services.
What professional services are available near The UPS Store #5616?
Nearby you can find Shred Nations for shredding services and Bitstream Forensics offering professional, IT, and legal services.