Brand Certified
The UPS Store
4.1(372 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
4510 Charlestown Rd, New Albany, IN
47150, United States
Certified by The UPS Store • Mar 01, 2026
(812) 944-4100
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/in/new-albany/4510-charlestown-rd
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5616 in New Albany offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Matthews Center - Opposite Of Northside Christian Church..
Details
- DeliveryNot available
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
4.1
372 reviews
5 stars
282
4 stars
8
3 stars2
2 stars
6
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff are consistently described as friendly, helpful, and professional, contributing to a positive customer experience.
Efficiency
Customers frequently mention quick service and minimal wait times, making the store a convenient option for shipping and returns.
Cleanliness
The store is noted for being clean and well-organized, enhancing the overall customer experience.
Reliability
Many reviews highlight the store's reliability for handling returns, especially for Amazon packages, with no reported issues.
- CHCindy Humbert3 days ago5.0I am in this store frequently for returns, and everyone is ALWAYS courteous and friendly, even though it is a very busy store! I recently had a large print order that was a rush. The print quality was exceptional, communication was great, and the order was ready before my deadline. Excellent customer service is hard to find. Visit this store!
- SNSherri Neal4 days ago5.0I had eight boxes of various family memorabilia to be shipped to Colorado, ranging in various sizes and weights. The staff assisted in removing them from my vehicle and provided the most cost effective way to ship them. Thank you for such great customer service.
- CACarol Andry4 days ago5.0This UPS store is great and convenient. The employees there are very nice and very knowledgeable. And being open Saturday and Sunday is awesome, especially through the holidays. Keep up the great job!
- TTTeeFeb 12, 20261.0I went to this UPS Store for a live scan fingerprint with photo, and the experience was extremely unprofessional. The photo quality was poor, and when I politely asked for a receipt after the live scan was completed (which I know is important in case the photo is rejected), the owner refused—three separate times. The situation escalated because of his rude and hostile attitude, which ended in an argument that never should have happened. Customer service was unacceptable, and I would not recommend this location for live scan.
- DSdawn stevensFeb 6, 20265.0Had to visit our local UPS store on Charlestown Rd because we were experiencing problems with our own UPS Worldship within our company. Had an important international shipment that needed to go to Aruba and time was of the essence. Bruce was Awesome in the store! Gave us great customer service and pulled out all the stops to make sure that our shipment was a GO. We will be watching our tracking but I have every confidence that our packages will arrive safely and on time. Although very frustrated with Corporate UPS Troubleshooting and Customer Help, our experience at the Charlestown Road UPS Store was GREAT. Thank you Bruce.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 9:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #5616 in New Albany offer?
The UPS Store #5616 provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
Where is The UPS Store #5616 located in New Albany?
It is located at 4510 Charlestown Rd, New Albany, IN 47150, opposite of Northside Christian Church within the Matthews Center.
What are the regular business hours of The UPS Store #5616?
Monday through Friday: 8:30 AM - 7:00 PM; Saturday and Sunday: 9:00 AM - 3:00 PM. Hours may vary on holidays.
Is The UPS Store #5616 open on Sundays?
Yes, the store is open on Sundays from 9:00 AM to 3:00 PM.
What payment options are accepted at The UPS Store #5616?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Can I get documents notarized at The UPS Store #5616?
Yes, notary services are available at this location.
Are there any special offers available at The UPS Store #5616?
Yes, you can save big with their special offers and coupons available on their website.
Which nearby places might be convenient to visit before or after stopping by The UPS Store #5616?
You might want to visit Jeff's Bakery for donuts, The Spaghetti Shop for a meal, or Toni T's for coffee and smoothies, all conveniently located nearby.
Are there nearby services related to real estate close to The UPS Store #5616?
Yes, Assist-2-Sell Kentuckiana real estate agents are located nearby if you need real estate services.
What professional services are available near The UPS Store #5616?
Nearby you can find Shred Nations for shredding services and Bitstream Forensics offering professional, IT, and legal services.
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