Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 111 E 3rd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
3.0
122 reviews
5 stars
50
4 stars
9
3 stars
5
2 stars
8
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praise friendly and helpful staff, others report rude interactions and unprofessional behavior.
Operational Efficiency
Many reviews highlight issues with long wait times, understaffing, and inefficient processes, particularly during busy periods.
Delivery Issues
Numerous complaints about lost mail, incorrect deliveries, and delays in package handling indicate significant operational challenges.
Positive Experiences
Despite the negative feedback, several customers express satisfaction with specific staff members and overall service at certain times.
- AFAndrew FrederickDec 3, 20251.0Have not received mail Saturday, Monday or Tuesday. they claim do to snow covered streets. Lake Street has been plowed since Sunday and I personally blew the snow away from our neighbors mailboxes. Hay postmen. go look at the roads instead of just assuming. Do you damn job!!!
- WFWinston FayeDec 1, 20251.0This review is specifically directed at the internal processes and counter staff interaction protocols for business customers, and does not reflect upon the dedication or performance of individual postal carriers, who are generally exceptional. As a high-volume commercial shipper whose annual postage expenditures nearly equal the cost of a carrier's salary, my business is reliant on seamless, scheduled package pickups. When these scheduled pickups fail (a rare occurrence, usually involving a substitute carrier), I am forced to drop off a large volume of pre-labeled, standardized packages at the post office. The current drop-off process creates severe operational friction, regardless of the method chosen: Standard Queue: Standing in the customer service line causes extensive, unnecessary delays for all waiting patrons, as counter staff must engage in redundant scanning and questioning for packages already fully pre-paid and prepared to USPS standards. Unattended Drop-off: Attempting to quickly place packages in a designated area to minimize disruption immediately draws a counter employee away from serving the line. This leads to confrontation, interrogation, and lecturing regarding the proper procedure, wasting time and escalating a frustrating situation. Impact on Business Operations The core issue is that when USPS fails to execute a scheduled pickup, the consequence is disproportionately placed upon the business customer. This lack of an efficient recovery option results in two critical impacts: A. Wasted Time and Negative Interaction: Valuable business time is unnecessarily wasted dealing with redundant procedures and often rude or confrontational staff, who could otherwise simply accept the professionally prepared packages without comment, allowing me to return to my operations. B. Financial and Reputation Damage: Shipping delays directly and severely impact my business's performance metrics and customer satisfaction ratings, resulting in hundreds to thousands of dollars in lost revenue as sales temporarily decline while recovery occurs. By adding friction to the drop-off process, USPS is actively penalizing a customer for a service failure initiated by USPS itself, potentially leading to reduced future shipping volume. Recommendation for an Ethical Solution It is appropriate and ethical for USPS to provide a clear, low-friction recovery path for its largest clients. We recommend establishing a clearly marked, designated drop-off area for commercial and high-volume shippers with pre-paid labels. This area must allow businesses to drop packages quickly and securely up until closing, without the requirement of standing in line or enduring staff confrontation. This measure would prevent needlessly delayed lines, eliminate uncomfortable interactions, and allow commercial customers—the ones helping sustain USPS operations—to resolve service interruptions efficiently and without further penalty. The counter would be appropriate, if it wasn't for signs telling customers not to leave packages and walk away, and the staff just walks away from the line of customers to grill the person doing the drop off. If putting in the package bins, you get grilled and lectured and told that fills them up, and to put them on the counter (where you can be assured, a grumpy counter person will now find something else to complain at you about, and waste everyone times). All of this also incurs dirty looks from other customers, who now think your a customer wanting special attention, when its the opposite - you just want to drop stuff off and be left alone, as opposed to treated poorly. A less overall comfortable environment has now been achieved by the staff, that makes the place somewhere no one wants to go or be. I can honestly say that anytime I have to walk into this place with packages I should be able to just leave, I end up feeling belittled, angry, stressed, or frustrated by the reception I received from the interaction I did not want, need, was unnecessary for USPS to take possession of the packages, or asked for.
- ASAmy SmithNov 15, 20255.0Excellent customer service! I asked to use a cart to bring in a few heavy boxes and was helped immediately. I also mailed those boxes overseas to my APO address and everything went smoothly. I could not ask for better customer service.
- CVcwazy videosNov 13, 20255.0We went to get a passport and the woman was very nice and polite. Very good experience. Thought it was going to be stressful but it wasnt.
- DHDon’t worry Be HappyNov 6, 20251.0Had a couple of bad experiences with this place i really don’t like that this place is even an option
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located in Mishawaka?
The United States Postal Service is located at 111 E 3rd St, Mishawaka, IN 46544, US.
What are the operating hours of this USPS location?
This USPS location is open Monday through Friday from 8:00 AM to 7:00 PM, and on Saturdays from 9:00 AM to 4:00 PM. It is closed on Sundays.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time U.S. passport applications and can also take passport photos. You must complete and print your passport application form before applying and schedule an appointment for passport services.
Do I need to make an appointment for passport services at this Post Office?
Yes, most passport services require an appointment made through the USPS online scheduler, though limited walk-in hours are available at select locations.
What other services are available at this USPS location besides mail and shipping?
In addition to sending mail and shipping packages, this Post Office offers money orders, PO Boxes, gift cards, passport services, and more.
Can I reserve a PO Box online for this location?
Yes, you can search for available PO Boxes and reserve one online securely at https://www.usps.com/manage/po-boxes.htm, then complete the setup in person.
Are the PO Boxes accessible after normal business hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours can vary by location. Check with this Post Office for specific lobby hour details.
What nearby places can I visit after my visit to the USPS at 111 E 3rd St?
After your visit, you might enjoy nearby attractions like the Mishawaka Historical Museum for local history, Vinyl Tap and Table for American dining, or Lexi's Food Fusion bakery for baked goods and groceries.
Are there any nearby services that can complement my visit to the USPS?
Yes, nearby services include Globally Abroad for travel needs, Northwest Bank for financial services, and Western Union for money transfers, which may be helpful depending on your errands.
How can I use nearby transit or landmarks to find the USPS location at 111 E 3rd St?
You can use the nearby 'US Post Office' landmark as a reference point. Additionally, nearby businesses like Importynt AI or Skippy Geeks can help orient you in the area around 111 E 3rd St, Mishawaka.