Brand Certified
United States Postal Service
2.2(179 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
303 W 80th Pl, Merrillville, IN
46410, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 303 W 80th Pl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.2
179 reviews
5 stars
45
4 stars
4
3 stars
8
2 stars
9
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with some expressing frustration over the lack of accountability and poor service.
Service Delays
Numerous reviews highlighted significant delays in service, including long wait times and missed appointments, particularly for passport services.
Mail Delivery Issues
Customers frequently experienced problems with mail delivery, including lost packages, incorrect deliveries, and inconsistent service.
Staff Performance
While some employees received praise for their helpfulness and professionalism, many others were criticized for their lack of motivation and poor customer interactions.
Facility Conditions
Several reviews mentioned unsatisfactory conditions at the post office, including cleanliness issues and inadequate staffing.
- BDbing dcuetoFeb 23, 20265.0I had a very positive experience at the Merrillville Post Office, and I feel it deserves recognition for its friendly and expedient service. From the moment I entered, the atmosphere was orderly and welcoming, which immediately helped ease the usual stress that can come with postal errands. What truly stood out was the professionalism of the clerk who assisted us. They were courteous, knowledgeable, and highly attentive, anticipating our needs before we even had to ask. This level of awareness made the entire process smoother and noticeably faster. Instead of feeling rushed or overlooked, we felt genuinely helped, which is not always the case in busy service environments. Despite a line forming, the clerk handled each customer efficiently while maintaining a calm and pleasant demeanor. Their ability to multitask, explain options clearly, and prepare necessary materials in advance significantly reduced wait times for everyone. It was clear they valued both accuracy and customer time. Overall, this visit exceeded expectations. Efficient operations combined with friendly, professional service made for a refreshingly positive experience. If you’re looking for a post office where staff are proactive, respectful, and committed to helping customers quickly, the Merrillville Post Office is a solid choice.
- DNDavid NewsomeJan 7, 20263.0I put in for USPS to hold my mail about a month ago. I went to pick my mail up from the Merrillville post office today and they didn't know where a months worth of mail went. The lady said it still be with carrier, why wasn't it dropped off and held at the office?
- SSSam SamDec 29, 20251.0Very very Very very Bad service terrible customer service garbage service
- THTakeyia HouserDec 26, 20251.0Update on the passport service. Still no change in the process. They should consider removing the passport services from this location. My appointment is at 1030am and of course no one is here to service us. They are in a meeting so i don’t understand why they would allow appointments if they knew no one could service you. There is also another customer waiting with my family whom also have an appointment. Speaking with other patriots of the post office agree that the service is a consistent let down.
- CGCarla GardNov 28, 20255.0Kay, Ashley, and Teneesha were so kind and helpful during our passport appointment. However, we felt so terrible for them as they are working without heat in the building on a 29 degree day. No one should have to work in that kind of environment!!!!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location at 303 W 80th Pl?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, get passport photos, buy gift cards, and more.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can process your passport photo by appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment online, though limited walk-in hours are available at select locations.
What are the hours of operation for the Post Office at 303 W 80th Pl?
Monday through Friday from 7:30 AM to 7:00 PM, Saturday from 7:30 AM to 3:00 PM, and closed on Sundays.
How can I rent a PO Box at this location?
You can search for and reserve PO Boxes online, then visit the Post Office with proper ID to complete the setup.
Is it possible to access PO Boxes after normal business hours?
Many USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary by location.
What is the fee for getting a passport photo at this Post Office?
The standard fee for a passport photo at USPS is $15.
How can nearby US Post Office locations help me when visiting this area?
Nearby US Post Offices provide additional options for mailing, packages, and passport services if this location is busy or closed.
What local dining options are near the Post Office for a meal before or after my visit?
You can visit The Region Cat Cafe, Café Fondue, or Jerk N Go for coffee, fondue, or Caribbean cuisine within close proximity.
Are there nearby medical or health facilities if I need care during my visit to the Post Office?
Yes, nearby clinics like Dialysis Care Center Merrillville, Dr. Joseph Refkin chiropractic office, and Family Surgical Solutions are available.
Brand Certified Facts from United States Postal Service
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