United States Postal Service

2.5
184 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3450 South St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3450 South St, Lafayette, IN
47905, United States

Reviews

2.5
184 reviews
5 stars
55
4 stars
12
3 stars
7
2 stars
7
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are reported as rude and unprofessional.

Efficiency

Many customers experienced long wait times and inefficient service, with reports of understaffing and slow processing.

Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and failure to deliver on time were noted, leading to frustration among customers.

Passport Services

Passport services received significant criticism, particularly regarding unhelpful and rude staff, as well as issues with appointment management.
  • MC
    Michelle Cox
    2 days ago
    3.0
    They just rush people in and out don't really make sure you understand situations and or understand what they're saying just want to keep line moving mail was on hold even though it says on informed delivery that I've had mail continuesly delivered nothing has been delivered in over 2 weeks something isn't right.
  • AW
    Angie Wright
    4 days ago
    1.0
    Afternoon stop at the post office & line was pretty long. Maybe 12 people in front of me and about 6-8 behind me. They had 2 workers at the counter & it was more important for those two workers to stop & have a conversation about other co-workers not doing their job. We could all hear this conversation. There was no urgency to take care of any of us in line. Absolutely no professionalism whatsoever! I removed myself from the line and left.
  • AM
    Ash M
    Jan 5, 2026
    5.0
    My 9 yr old son and I went in here to buy stamps before Christmas. My son wanted to practice paying with cash, but he was shy about it. The cashier was very patient and encouraging to him. She really made his day!
  • ML
    Mucky Leaf
    Dec 29, 2025
    1.0
    Just read the other low star reviews for passport services. They're all about the same person. Glad I checked these reviews to see others sharing my experience with the same rude, lazy, and standoffish lady. Seriously, find a new job...a non-customer service related one.
  • CV
    Cyn Via
    Dec 28, 2025
    5.0
    Robb helped us out and was amazing! Service with a smile! He also patiently explained what we needed for our parcel.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.