United States Postal Service

2.0
193 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 2727 E 55th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2727 E 55th St, Indianapolis, IN
46220, United States

Hours

Reviews

2.0
193 reviews
5 stars
34
4 stars
15
3 stars
5
2 stars
7
1 star
132

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of assistance.

Delivery Issues

Frequent complaints about misdelivered mail and packages, with customers reporting lost items and inconsistent delivery schedules.

Long Wait Times

Customers consistently noted long lines and slow service, often exacerbated by understaffing and inefficient processes.

Mixed Experiences

While many reviews were negative, some customers reported positive interactions with specific staff members who were helpful and professional.
  • AA
    Akamii
    4 days ago
    1.0
    This is the worst post office I've ever visited in my life. Customer service is horrible, the staff VERY unprofessional. If you're planning to go into this location take my word for it... "DON'T"!!!!
  • BZ
    Bianca Zapata
    Jan 2, 2026
    1.0
    Very bad customer service. They had a time frame for walk ins to do the passport process and we got there 15 minutes before the specified time and they just said the person supposed to do passport was not there and the one lady that was doing it was doing it for "courtesy" that we can sit and wait just in case they have time. At the end of the day. Is the web page not updated or are the employees not aware of what is going on at the website at all?
  • YO
    Yaumara Falcon ortega
    Dec 20, 2025
    4.0
    Eficaz y buen trato
  • BN
    Brianna Newhart
    Dec 15, 2025
    1.0
    Absolutely the rudest people work at this post office. Go to another unless you want to be given attitude and rude, slow service. I asked for clarification on what a label servicer number was and was told Google is free.
  • RR
    RocketQueen94
    Sep 22, 2025
    5.0
    I've had some issues with this branch in the past regarding the customer service in the lobby and having my mail delivered. Today was a different story. There was one lady who was helping us in the front, then the supervisor came out after she had assisted someone in the main lobby at the window. They were both so nice and helpful. I went in and totally lost every thought in my head, so I'm really glad they weren't snappy with me and my absent minded self, lol. They apologized for our long waits, which is rare. (I was just at the Linwood Branch last week and well, the lady couldn't even stop her phone conversation to assist me.) So thank you ladies (9/22/25) Bacon Street Branch. :D

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.