United States Postal Service

2.0
189 reviews

About

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Visit your local Post Office™ at 2727 E 55th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2727 E 55th St, Indianapolis, IN
46220, United States

Hours

Reviews

2.0
189 reviews
5 stars
34
4 stars
14
3 stars
5
2 stars
7
1 star
129

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting a lack of professionalism and empathy.

Delivery Issues

Frequent complaints about misdelivered mail and packages, with customers expressing frustration over lost items and inconsistent delivery.

Long Wait Times

Customers consistently noted long lines and slow service, particularly during peak hours, leading to dissatisfaction.

Mixed Staff Performance

While some employees received praise for their helpfulness, many others were criticized for their attitude and lack of efficiency.

Facility Condition

The post office was described as disorganized and in poor condition, with broken kiosks and inadequate staffing contributing to negative experiences.
  • RR
    RocketQueen94
    Sep 22, 2025
    5.0
    I've had some issues with this branch in the past regarding the customer service in the lobby and having my mail delivered. Today was a different story. There was one lady who was helping us in the front, then the supervisor came out after she had assisted someone in the main lobby at the window. They were both so nice and helpful. I went in and totally lost every thought in my head, so I'm really glad they weren't snappy with me and my absent minded self, lol. They apologized for our long waits, which is rare. (I was just at the Linwood Branch last week and well, the lady couldn't even stop her phone conversation to assist me.) So thank you ladies (9/22/25) Bacon Street Branch. :D
  • LS
    Logan Skidmore
    Sep 2, 2025
    1.0
    Incompetence all around here. Don’t expect them to keep your appointments. Don’t expect them to be polite. Don’t expect their employees to show up for their shifts. If you had plans cancel them, it’s an all day event at this post office
  • JB
    Joshua Bate
    Aug 23, 2025
    1.0
    Clear your afternoon to wait in line
  • HB
    Hannah Beall
    Aug 19, 2025
    1.0
    Don’t expect to get your important documents in the mail if you live in an apartment from this place. Apparently it’s common for the post master to return these to sender. I guess delivering mail where it says it needs to go is rocket science for this post office.
  • BB
    B Benson
    Aug 11, 2025
    1.0
    Clerk handed me over to a manager when I asked about an address issue possibly resulting in a lost package heading my way. Manager not only didn’t answer my initial question but absolutely went off on me when I had a follow up question. I called the USPS phone number and they helped me immediately even though I asked the same thing. Avoid the physical location if possible.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.