Brand Certified
United States Postal Service
2.2(254 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
1701 E Edgewood Ave, Indianapolis, IN
46227, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1701 E Edgewood Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
1701 E Edgewood Ave, Indianapolis, IN
46227, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.2
254 reviews
5 stars
61
4 stars
11
3 stars
10
2 stars
13
1 star
159
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff, lack of acknowledgment, and unprofessional behavior.
Appointment Issues
Many customers reported frustrations with canceled or mishandled appointments, particularly for passport services, leading to wasted time and inconvenience.
Staffing Problems
Customers frequently noted long wait times due to insufficient staffing, with many expressing dissatisfaction over the lack of employees available to assist.
Delivery Issues
Several reviews mentioned problems with mail delivery, including packages being misdelivered or not delivered at all, contributing to customer frustration.
Mixed Experiences
While many reviews were negative, a few customers praised specific employees for their helpfulness and efficiency, indicating some positive interactions.
- LSLiz SimpsonFeb 23, 20261.0It cleary states they have walk in passport times from 11:15a-12:15p every Monday. They are not taking any walk ins and the lady proceeded to tell me she was short staffed when all lanes were filled with an employee. She did give me numbers to other post offices and none of the numbers worked. I'll pass on this location in the future.
- KCKevin CodinaFeb 17, 20261.0If the employees have no desire to work here , then just find a different job instead of not helping and being rude to customers for no reason!
- TIThendik IreneFeb 13, 20261.0I am extremely disappointed with the customer service I received at this post office. I had a scheduled appointment at 2:45 PM, and when I arrived on time, there was no one available to assist us. Not only was there no staff member ready to help, but no one even acknowledged our presence. We stood there waiting without a single employee looking up, greeting us, or explaining what was going on. What made the situation even more frustrating is that I later found out the employee who was supposed to assist us, Josh, was on a lunch break — during the exact time my appointment had been scheduled. If appointments are being booked, there should be staff available to honor them. It’s unprofessional and disrespectful to customers’ time to schedule appointments and then not have anyone available to assist. There was no communication, no apology, and no effort to inform us about the delay. A simple explanation would have gone a long way. Instead, we were left standing there confused and ignored. Customer service should include basic courtesy, acknowledgment, and respect for scheduled appointment times. Unfortunately, this experience showed a complete lack of organization and professionalism. I hope management takes this feedback seriously and ensures that appointments are scheduled appropriately and that customers are at least acknowledged when they arrive. Very disappointing experience.
- NTNancy TomlinsonFeb 10, 20261.0Worst Post Office I've used. My everyday carrier is delightful, but the staff consistently provide terrible service. I waited for six negative interactions before leaving a review, because I've never had such bad experiences at a post office and kept excusing the lack of service as an off day for employees. I now drive to my old post office off of MLK or the one in Beech Grove for everything I can and have much better experience.
- CHCaitlin HathawayFeb 9, 20261.0Worth it to drive 15 mins and go to Beech Grove. I would’ve been in line for more than 25 mins at Edgewood but was immediately helped at BG by a quick, competent worker.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 1701 E Edgewood Ave?
You can send mail and ship packages, get money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this post office?
Yes, this post office accepts first-time passport applications and many locations can also take your passport photo. You should complete and print your application form before applying.
Do I need to schedule an appointment for passport services at this location?
Most post offices offering passport services require you to schedule an appointment online, though limited walk-in hours are available at select locations.
What are the operating hours of the post office at 1701 E Edgewood Ave?
Monday to Friday, it is open from 8:00 AM to 7:00 PM. On Saturdays, it operates from 9:00 AM to 3:00 PM, and it is closed on Sundays.
Can I reserve a PO Box online for this location?
Yes, you can search availability and reserve a PO Box online at the USPS website and complete the process in person at your local post office.
Are PO Boxes accessible after hours at this post office?
Many USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. Please check with this post office for specific lobby hours.
What is the cost for getting a passport photo at this post office?
The fee for a passport photo at USPS locations is $15.
What nearby places can help me find the United States Postal Service at 1701 E Edgewood Ave?
Nearby places include Southside Machine Performance for automotive services, Kroger supermarket for groceries, and The Julie Bandy Performing Arts Centre for cultural activities.
Are there dining options near the USPS on E Edgewood Ave?
Yes, Subway, a sandwich shop and fast food restaurant, is nearby for quick meals before or after your visit to the post office.
Can I combine my visit to the USPS with other errands or activities in the area?
Certainly! You can visit nearby businesses like Coinme for financial services, Pet Valu for pet supplies, or the Edgewood On Madison Apartments if you're exploring local accommodations.
Brand Certified Facts from United States Postal Service
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