United States Postal Service

2.5
188 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1300 E 86th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1300 E 86th St, Indianapolis, IN
46240, United States

Hours

Reviews

2.5
188 reviews
5 stars
52
4 stars
14
3 stars
5
2 stars
15
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of employees being dismissive or confrontational.

Operational Issues

Frequent complaints about the post office closing early, long wait times, and packages being delayed or lost.

Mixed Experiences

While some customers praised specific employees for their helpfulness, overall experiences varied greatly, with many expressing frustration over service quality.

Inconsistent Hours

Customers noted that the post office often opens late or closes early, leading to inconvenience.
  • JJ
    jimboagassi91
    2 days ago
    1.0
    Close at 3:00 but you won't let anyone in at 2:55??? Great customer service. Total JOKE!!!!
  • AN
    Annie Nguyen
    Dec 22, 2025
    1.0
    Mail drop off states collection time at 7am. But I was there at 9am and no collection was evident. It was overflowing on dec 21 and I came back on dec 22 and no urgency to collect at 7am as it stated.
  • ZB
    zeeshan babar
    Dec 15, 2025
    1.0
    Today I had one of the most terrible experience of my life. I was dropping some stuff off and was on the phone with my dad when this manager (old white man) came out of nowhere and told me that he has taken pictures of my license plate and will turn me in for postal fraud as his employees has informed him that I have been dropping off stuff without postage. I was shocked and taken by surprise. I asked him what he is talking about, everything I drop off is always paid off. He told me he was going to call some inspector and check my dropped stuff right now. This was all happening between a crowd. I was being humiliated by this man for no freaking reason. The other employees know me and they are very sweet to me so I don’t believe what he said. And when I was trying to talk to him, he wasn’t even talking to me properly. He literally went in to check my stuff and then another man came out to let me know he made a mistake and got the wrong guy. He did not even have the decency to come out and apologize to me or even say that he mistook me for someone else. Even later when I went in to drop another package and asked him if everything was okay he didn’t even respond to me properly. I was being courteous of his old age. He is a terrible old man. 10 years in Indiana and first time I have experienced such harassment. How the hell you gonna mistake a brown guy like me for someone else and don’t even have the decency to apologize.
  • PM
    Pamela Harrell Melton
    Dec 15, 2025
    1.0
    They didn't deserve 1 star. It is the most useless government run business on the planet. Customer service sucks. I have informed delivery and we had 3 inches of snow Saturday and he can't get to the mailbox. I drive around my neighborhood and no I've had the boxes dug out. So evidently no one got their mail.
  • SM
    Sophie Macfarland
    Oct 25, 2025
    5.0
    I have been to this office many times. They are professional, fast and make the entire process easy. They also were very helpful to ensure I had all my documentation correctly filled out and ordered for my passport renewal. Also, they are usually very kind and patient.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.