United States Postal Service

2.5
184 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1300 E 86th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1300 E 86th St, Indianapolis, IN
46240, United States

Hours

Reviews

2.5
184 reviews
5 stars
52
4 stars
14
3 stars
5
2 stars
15
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of employees being dismissive or confrontational.

Operational Issues

Frequent complaints about the post office closing early, long wait times, and packages being delayed or lost.

Mixed Experiences

While some staff members received praise for their helpfulness and professionalism, others were criticized for poor service.

Inconsistent Hours

Customers noted that the post office often opens late or closes early, causing frustration for those trying to access services.

Staffing Problems

Several reviews mentioned understaffing leading to long lines and inadequate service during busy times.
  • ZE
    Zach Elliott
    Oct 27, 2025
    1.0
    This location loves to put their little crusty dusty curtains up in front of the doors and close 10-15 minute early.
  • SM
    Sophie Macfarland
    Oct 25, 2025
    5.0
    I have been to this office many times. They are professional, fast and make the entire process easy. They also were very helpful to ensure I had all my documentation correctly filled out and ordered for my passport renewal. Also, they are usually very kind and patient.
  • MJ
    Mia Johnson
    Sep 22, 2025
    1.0
    This is not the first time they've locked their doors before 7. What a waste of my time. Again. Update: 10/22 closed 10 mins early this time.
  • MT
    Maria Tamer
    Aug 7, 2025
    1.0
    Nora Post office is awful. We had a carrier for a long time named Charles and he went above and beyond his call of duty. He was moved to another route a couple weeks ago and we have had nothing but trouble since then. I receive everyone else's mail except the mail that is meant for us. This month i am missing most of the checks that are mailed from Tenant's. The Nora Post Office needs to be inspected and overhauled. I want our carrier, Charles back ASAP!!!!
  • LF
    Laurent Saint fleur
    Aug 4, 2025
    1.0
    This USPS office is the worst office I know in Indianapolis, every package you send there they never send it, when you ask them what happened they tell you they didn't see the package they will refund you $100 for something that cost you $200 to $300, these people are not even professional😡😡😡

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.