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United States Postal Service

2.5
(190 reviews)

Business Details

1300 E 86th St, Indianapolis, IN
46240, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1300 E 86th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1300 E 86th St, Indianapolis, IN
46240, United States

Hours

Reviews

2.5
190 reviews
5 stars
54
4 stars
14
3 stars
5
2 stars
15
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of helpful and rude staff, with some employees praised for their assistance while others are criticized for unprofessional behavior.

Operational Issues

Customers frequently report problems with service hours, including early closures and understaffing, leading to long wait times and frustration.

Delivery Problems

Numerous complaints about mail and package delivery issues, including misdelivered items and delays in processing.

Cleanliness and Organization

Several reviews mention the post office being dirty and disorganized, impacting the overall customer experience.
  • GP
    Glenn Plaster
    Feb 10, 2026
    5.0
    On my way home I stopped by the 86th St. Post Office to pick up an empty priority express mail envelope or box for a present. These are free.'Wasn't sure what I size I needed but they carried the full selection of both in an organixed display. I had my present, and figured out the best mailer. I hadn't written out the card but IF I had everything together I could have weighed, sized, chosen class, insurance, if I wanted a signature from the reciepient, etc. and printed out a postage label (with a credit card, of course), stuck it on the priority bag and deposited it in large, secure hopper next to the self-service machine. I went home and found a card and put it in the bag that I had already stuffed the present in. I brought my ready-to- mail express bag to my usual Bacon St. P.O. and their machine was out of order. There was a partial, disorganized selection of express and priority express boxes and bags there - which I have found to be typical for that particular post office. Makes sense since there is typically a long line of customers and two clerks there, so might as well add a half-stocked supply ofailers and a broken machine to the mix. But anyway, with the Bacon ( Actually on 55th St. just west of Keystone) P.O. machine broken, I drove the 13 minutes back up to the 86th St. /Nora station and completed my business. No waiting, no need to deal with a cashier. That was convenient since this all occurred well after hours. So, for my needs, the Nora Station had it all. Thank you.
  • L
    ကရင်နီ legitᴋɪɴɢ
    Feb 4, 2026
    5.0
    The best I ever have today they try their best help you out even you don’t really understand much English gets things done in time just that they’re short of staff other than that they are helpful and polite
  • JJ
    jimboagassi91
    Jan 10, 2026
    1.0
    Close at 3:00 but you won't let anyone in at 2:55??? Great customer service. Total JOKE!!!!
  • AN
    Annie Nguyen
    Dec 22, 2025
    1.0
    Mail drop off states collection time at 7am. But I was there at 9am and no collection was evident. It was overflowing on dec 21 and I came back on dec 22 and no urgency to collect at 7am as it stated.
  • ZB
    zeeshan babar
    Dec 15, 2025
    1.0
    Today I had one of the most terrible experience of my life. I was dropping some stuff off and was on the phone with my dad when this manager (old white man) came out of nowhere and told me that he has taken pictures of my license plate and will turn me in for postal fraud as his employees has informed him that I have been dropping off stuff without postage. I was shocked and taken by surprise. I asked him what he is talking about, everything I drop off is always paid off. He told me he was going to call some inspector and check my dropped stuff right now. This was all happening between a crowd. I was being humiliated by this man for no freaking reason. The other employees know me and they are very sweet to me so I don’t believe what he said. And when I was trying to talk to him, he wasn’t even talking to me properly. He literally went in to check my stuff and then another man came out to let me know he made a mistake and got the wrong guy. He did not even have the decency to come out and apologize to me or even say that he mistook me for someone else. Even later when I went in to drop another package and asked him if everything was okay he didn’t even respond to me properly. I was being courteous of his old age. He is a terrible old man. 10 years in Indiana and first time I have experienced such harassment. How the hell you gonna mistake a brown guy like me for someone else and don’t even have the decency to apologize.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

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