United States Postal Service

2.6
142 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 125 W South St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
125 W South St, Indianapolis, IN
46206, United States

Hours

Reviews

2.6
142 reviews
5 stars
47
4 stars
10
3 stars
5
2 stars
4
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor attitudes and lack of assistance.

Package Delays

Numerous reviews highlighted significant delays in package processing and delivery, with packages often sitting for days without updates.

Mixed Experiences

While some customers praised specific staff members for their helpfulness, others had negative experiences, indicating inconsistency in service quality.

Facility Issues

Customers noted problems with the facility, including lack of self-service kiosks and issues with package tracking and handling.
  • AT
    austin tyler
    Dec 17, 2025
    1.0
    My package was supposed to show up on Monday and has been sitting here for two days with no updates on when it’ll move through the process.
  • JT
    Jatt Trans
    Dec 16, 2025
    1.0
    Worst receiving department my schedule appointment is for 3 pm and it’s 5 pm still didn’t get unloaded yet
  • ES
    Emma Scott
    Nov 5, 2025
    1.0
    I had barely interacted with the desk person for more than 30 seconds and she was already giving me attitude for no reason. I’d recommend going to a different USPS location if you can.
  • BB
    BLAISE NORBERG (Blaise007films)
    Nov 2, 2025
    1.0
    This is the worst usps facility for holding packages forcing them to be delayed. They are consistently an issue if my package happens to hit them in a route. Get your shit together.
  • LA
    LaNetta Alexander
    Oct 19, 2025
    5.0
    Although the office is closed on Saturdays, customers can still do some things by self service, like purchase stamps, mail specific items and acquire items from P.O. boxes

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.