United States Postal Service

2.2
151 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 12125 E 65th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12125 E 65th St, Indianapolis, IN
46236, United States

Hours

Reviews

2.2
151 reviews
5 stars
32
4 stars
13
3 stars
4
2 stars
10
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of assistance.

Delivery Issues

Many customers reported significant problems with mail delivery, including lost packages, delayed mail, and incorrect deliveries.

Wait Times

Customers frequently mentioned long wait times and understaffing, leading to frustration during visits.

Mixed Experiences

While some customers praised individual staff members for their helpfulness, overall sentiment leaned towards dissatisfaction with service quality.
  • MG
    Micheal Gauthier
    Dec 20, 2025
    5.0
    Always helpful and quick.
  • WD
    Wilbert Dejoie
    Sep 6, 2025
    5.0
    I receive good services they supporte people who don’t speak English fluid good and goood again
  • TS
    Tiny Storm
    Aug 20, 2025
    1.0
    Poor management and staff. Close the whole thing down and try again. No one who treats people the way the girl with the braids did to this lady today needs to work in customer service.
  • TM
    Tony Montana
    Jul 30, 2025
    1.0
    They won't even talk to you, they don't greet you, they are extremely rude, I asked several questions and they just stared at me like I was a brick wall, I just walked out...how are you supposed to do anything here?
  • GR
    Gabby R
    Dec 9, 2016
    1.0
    Terrible customer service. The lady was rude and didn't want to do any work or help anybody. It's not my fault you work at the post office hun do your job

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.