United States Postal Service

2.8
63 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 11600 E Washington St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
11600 E Washington St, Indianapolis, IN
46229, United States

Hours

Reviews

2.8
63 reviews
5 stars
23
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1 star
30
  • HS
    Heather S
    Nov 29, 2025
    1.0
    I went in on Black Friday to purchase post card stamps and was told they didn't have any, but I could bring the postcards in and mail them at post card rate. I went in with postcards the Saturday after Thanksgiving and they said they can't mail them at postcard rate because they don't have postcard stamps, but they agreed the post card rate is 61 cents. I am pretty sure post offices print mailing labels, and if the employees knew how, they could get the computer to print a post card mailing label. Ridiculous to not be able to post mail at the published rate due to the blatant incompetence of the post office. Also, the Cumberland post office consistently doesn't hold mail correctly; they either don't hold mail at all or don't deliver held mail per the hold mail request. Multiple formal complaints have not resolved this issue. This post office used to provide excellent service but has really gone downhill over the past 3 years.
  • CS
    Chad Stearns
    Jan 5, 2023
    1.0
    Can't mail things at the post office, what's the point? Always closed, long lunches and now they can only accept pre postage paid items, you cant even send a package here unless you go to another branch to get the post office supplies.... This branch is a JOKE! No wonder the postal service struggles.
  • HY
    H. Yee
    Apr 9, 2022
    2.0
    This site is always busy and has (long) wait lines. I did an evening mail drop-off on a Sunday evening (not a holiday nearby) and the boxes were stuffed overflowing. I was concerned my mail would fall out of the box opening or be stolen. For a location with so much volume, you would think after it being in existence for decades, they'd figure out a few more/larger mail drop-off boxes and service desks are needed.
  • GG
    George Gomez
    Apr 22, 2017
    1.0
    They lost or stole two packages of mine last December. I'm still fighting with the post office for reimbursement.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.