United States Postal Service

2.4
168 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 740 N Shortridge Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
740 N Shortridge Rd, Indianapolis, IN
46219, United States

Hours

Reviews

2.4
168 reviews
5 stars
51
4 stars
5
3 stars
5
2 stars
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1 star
101

What are people saying?

AI-generated from recent customer reviews

Package Delays

Numerous customers reported significant delays in package processing, with many packages stuck at the facility for days or even weeks.

Customer Service

Feedback indicates a mix of experiences with customer service, with many customers citing rude and unprofessional behavior from staff, while a few noted friendly and helpful interactions.

Lost Packages

Several reviews mentioned missing or lost packages, with customers expressing frustration over the lack of updates and accountability regarding their shipments.

Staffing Issues

Many customers suggested that the facility is understaffed, leading to long wait times and poor service.

Operational Inefficiency

Customers expressed concerns about the overall inefficiency of the facility, with packages being misrouted or taking unnecessarily long to process.
  • MH
    Melissa H.
    6 days ago
    1.0
    My package has been bouncing around Indy for 5 days, has been to this facility twice, these people really need to get themselves together and do their jobs correctly.
  • IT
    InnerLight Therapeutics
    Nov 10, 2025
    1.0
    Driver took out part of my wall in my yard and drove off. I have security cameras. Its hard to hide the USPS symbol on the side of your vehicle.
  • CT
    Cooper Trooper
    Oct 16, 2025
    1.0
    My package has gone back and forth from this sorting facility in Indianapolis to Chicago and back multiple times. I LIVE in Indy!!! Last I saw it was back in Chicago and now it doesn't say where it is at all.
  • JC
    Josh Campbell
    Oct 7, 2025
    1.0
    I've had 4 shipments come through here and its takes forever to process. They must be short staffed because that's ridiculous the time it takes to process.
  • CD
    Courtney Doche
    Oct 6, 2025
    1.0
    They have my package been holding it for days !!!! I can’t get them in the phone at all why did my package go through there anyway

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.