United States Postal Service

2.7
154 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8710 Bash St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8710 Bash St, Indianapolis, IN
46256, United States

Hours

Reviews

2.7
154 reviews
5 stars
55
4 stars
12
3 stars
3
2 stars
7
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their helpfulness while others were reported as rude and dismissive.

Efficiency

Many customers expressed frustration with slow service, long wait times, and inefficiencies in package handling and delivery.

Communication Issues

Several reviews highlighted poor communication regarding package status and delivery, leading to confusion and dissatisfaction.

Passport Services

Experiences with passport services were inconsistent, with some customers receiving excellent assistance while others faced rude treatment and misinformation.
  • JP
    Joe Petrucce
    Dec 19, 2025
    4.0
    Loved the service and staff and a little better parking would make it 5 star
  • AM
    Andrey Makarevich
    Dec 17, 2025
    1.0
    Very slow. No one at the counter
  • AB
    Aja Brown
    Oct 28, 2025
    5.0
    Just moved into the area & had an amazon package delivered inside the mail box which i don’t quite have a key to yet. The let me know that the carrier would pull it out and they even went as far as calling the carrier to see if they could meet me. When I pulled up I was met with a very professional carrier that was nice enough to even empty the box for me in general. I know how hard it is working at the post office, so to see them go above and beyond was everything.
  • MB
    Mckenzie Burns
    Oct 11, 2025
    5.0
    Ryan and Patrice SAVED the day. We had a package that was delayed by a third party freight ( not a USPS issue). I needed the package before leaving for a wedding in Louisville. The package was set to deliver after we were scheduled to have left. They went out of their way to track down the package and get it to us. I cannot thank them enough!
  • DS
    Dharamveer Singh
    Aug 6, 2025
    1.0
    Very bad service of this usps location they had to deliver my package first of all its been late from its date Secondly they uploaded their status when their location was closed that your address is unknown we return it back to sender without even letting me know they don't even contacted me single time to get the solution of this and guess what i was checking the status of my package in every 5 minutes and after 2 hours the site was showing that your address is unknown when their location was closed when i contacted the customer care of usps they said its not in case to contact you i mean then whats in the case men if you do not find any proof of residence with the your sort of finding then you should had to contact me atleast one time to get the proof of residency i don't know how do you get to know about that i am not living on location which i provided by sender on the package i was living here from last two years its a completely negligence of usps and its simply an act to harass a customer.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.