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United States Postal Service

2.8
(162 reviews)

Business Details

8710 Bash St, Indianapolis, IN
46256, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 8710 Bash St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8710 Bash St, Indianapolis, IN
46256, United States

Hours

Reviews

2.8
162 reviews
5 stars
59
4 stars
12
3 stars
3
2 stars
7
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and friendliness, others are criticized for being rude and unprofessional.

Efficiency

Many customers reported long wait times and slow service, with complaints about insufficient staffing during busy periods.

Package Handling

Numerous reviews mention issues with package delivery, including lost packages, incorrect deliveries, and delays.

Passport Services

Passport processing experiences vary widely, with some customers praising the staff while others report unhelpful or dismissive attitudes.

Communication Issues

Customers expressed frustration with the lack of clear communication regarding services, delivery statuses, and the inability to reach staff by phone.
  • ZH
    Zoheb Hirani
    4 days ago
    5.0
    Jess helped me get two packages mailed out that I had poor labels on. They were lightning fast on a saturday morning, thank you!
  • AM
    Andrey Makarevich
    Feb 25, 2026
    1.0
    Was there at 4:45. No one in line. The lady at the counter just sat there, said nothing then went to the back. I left. What a joke
  • MW
    Meda Wara
    Feb 6, 2026
    1.0
    It's kind of amazing that I have applied for a passport now twice in my life, and both times the Post Office camera on the day of the appointment ***surprise*** it is not working. Might as well just stop advertising it as a service at this point.
  • MF
    Mark Freeman
    Feb 5, 2026
    5.0
    After days of prep, gathering my docs, making copies, preparing the fees and struggling with the process. On my 3rd attempt to apply for a new passport, I was finally successful at this branch of USPS. My agent was Pamela, she was an absolute pleasure to work with. I don’t deal with the post office very often, but my lesson learned is go early. I showed up for a 9:15am appointment at 9:05, waited a couple of minutes and got it all done. Wham Bam, thank you Pamela. She deserves a raise.
  • CM
    Castleton Meineke
    Jan 29, 2026
    1.0
    I placed an Amazon order and unfortunately they sent it USPS. This was to be delivered to my business address. Order was delayed 3 days past the expected delivery date. I was patient considering the inclement weather conditions we have had. When I checked the tracking, it stated that delivery had been attempted and my package could be picked up at the post office. What a bold face lie. I had not seen the mailman for 4 days. There wasn't a notice in my mailbox or taped to my window that a delivery had been attempted. After holding for over 25 minutes trying to talk to someone at the post office, I had no choice but to pick up my package. I showed up at post office to only 2 visible employees on site. I stated to the woman that helped me, who was kind, "It looks like nobody is showing up for work" She smiled and confirmed this to be true. Not only could they not deliver my package, they are deceiving people about delivery attempts to cover their incompetence. What a sad institution our postal system has become.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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