United States Postal Service

2.8
152 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 8710 Bash St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8710 Bash St, Indianapolis, IN
46256, United States

Hours

Reviews

2.8
152 reviews
5 stars
55
4 stars
11
3 stars
3
2 stars
7
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their helpfulness while others were reported as rude and dismissive.

Efficiency

Customers frequently reported long wait times and slow service, particularly during busy periods, leading to frustration.

Package Handling

There are numerous complaints about lost or mishandled packages, with customers expressing dissatisfaction over delivery issues and lack of accountability.

Passport Services

Experiences with passport services were inconsistent, with some customers praising the staff's helpfulness while others reported rudeness and misinformation.

Communication Issues

Many customers experienced difficulties in reaching the post office by phone and reported poor communication regarding package statuses.
  • AB
    Aja Brown
    Oct 28, 2025
    5.0
    Just moved into the area & had an amazon package delivered inside the mail box which i don’t quite have a key to yet. The let me know that the carrier would pull it out and they even went as far as calling the carrier to see if they could meet me. When I pulled up I was met with a very professional carrier that was nice enough to even empty the box for me in general. I know how hard it is working at the post office, so to see them go above and beyond was everything.
  • MB
    Mckenzie Burns
    Oct 11, 2025
    5.0
    Ryan and Patrice SAVED the day. We had a package that was delayed by a third party freight ( not a USPS issue). I needed the package before leaving for a wedding in Louisville. The package was set to deliver after we were scheduled to have left. They went out of their way to track down the package and get it to us. I cannot thank them enough!
  • DS
    Dharamveer Singh
    Aug 6, 2025
    1.0
    Very bad service of this usps location they had to deliver my package first of all its been late from its date Secondly they uploaded their status when their location was closed that your address is unknown we return it back to sender without even letting me know they don't even contacted me single time to get the solution of this and guess what i was checking the status of my package in every 5 minutes and after 2 hours the site was showing that your address is unknown when their location was closed when i contacted the customer care of usps they said its not in case to contact you i mean then whats in the case men if you do not find any proof of residence with the your sort of finding then you should had to contact me atleast one time to get the proof of residency i don't know how do you get to know about that i am not living on location which i provided by sender on the package i was living here from last two years its a completely negligence of usps and its simply an act to harass a customer.
  • RL
    rj lee
    Jul 12, 2025
    5.0
    Saturday afternoons are the only time I’m going to USPS from now on! The whole crew is positive vibes and kindness energy level. Thank you Shamar, Jes and Pam for making my day a whole lot brighter w your laughter and joy.
  • CW
    Chris Warren
    Jun 20, 2025
    5.0
    Love the passport lady. She is smart, sweet and caring. Makes me want to get another passport. 👩‍🦰

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.