United States Postal Service

1.7
173 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4430 McCoy St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4430 McCoy St, Indianapolis, IN
46226, United States

Hours

Reviews

1.7
173 reviews
5 stars
23
4 stars
4
3 stars
8
2 stars
5
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.

Mail Delivery Issues

Many customers reported lost or misdelivered mail, with some waiting weeks for important documents.

Long Wait Times

Customers frequently mentioned long wait times and inadequate staffing, causing frustration during visits.

Mixed Experiences

While some customers praised individual staff members for helpfulness, the overall sentiment leaned towards dissatisfaction.
  • CJ
    Carla James
    Jan 2, 2026
    2.0
    Up until recently I've had decent experiences at the Lawrence post office. However, in the past few months I've deposited three packages inside the building at the dropbox, two with tracking numbers. All went missing. Only one has been recovered. The recovered package had a tracking number that showed as invalid for two weeks. The post office was not helpful in troubleshooting. It sounds like I would have no recourse if this package was never found and the tracking number continued to show as invalid. That defeats the purpose of having a tracking number. Fortunately, at least for this package, I can now see where it is. I've lost faith in this service and will likely use UPS when I have an option going forward.
  • BR
    B “Teeban” Robinson
    Dec 31, 2025
    1.0
    Hello everyone is have online order they say that this post office never pick it up it been a week and half ago and I stay in calumet city il I'm waiting for it as I read they reviews this must be the worst post office
  • AA
    Anonymous
    Dec 28, 2025
    1.0
    Terrible attitudes from staff. Don't go here.
  • LM
    L M
    Dec 18, 2025
    1.0
    Line is out the door with people needing to buy postage. In my 30 minutes standing there I watched 8 other workers walk by talk to our cashier but not help.
  • LM
    Luna Marisca
    Oct 1, 2025
    1.0
    The important document I’ve been waiting for has still not arrived. I have already filed a complaint with the nearest USPS, but they stated that my document was shipped on August 23. I feel sad and stressed, yet I have not received it. I have already spent nearly $3,000 to process this document. Is there any justice for victims of lost important document packages like me?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.