United States Postal Service

3.2
133 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 456 N Meridian St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
456 N Meridian St, Indianapolis, IN
46204, United States

Hours

Reviews

3.2
133 reviews
5 stars
55
4 stars
17
3 stars
6
2 stars
5
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with some staff being friendly and helpful while others are reported as rude and unprofessional.

Efficiency

Many customers experienced long wait times and slow service, with complaints about inadequate staffing and poor handling of packages.

Lost Packages

Numerous reviews mention issues with lost or misdelivered packages, leading to frustration and dissatisfaction among customers.

Positive Experiences

Despite the negative feedback, several customers reported positive experiences with specific staff members who provided excellent service.
  • GG
    Gail Godwin
    Dec 16, 2025
    3.0
    Bad signage and poor communication. Clerk window closes at 5PM weekdays. Lobby ( self serve post office boxes) is open until 5:30PM weekdays. No self-service kiosk; nearest one is at the post office on South St near Lucas Oil stadium.
  • DD
    Danielle D.
    Dec 12, 2025
    5.0
    The staff I encountered were friendly & professional. This USPS was well-stocked for what I needed in priority mail shipping.
  • JP
    Jowanna Peterson
    Dec 5, 2025
    5.0
    I always have a great experience at this location. The staff is very nice and they keep things rolling!
  • HB
    Honey Brown
    Nov 8, 2025
    1.0
    The lady who worked on Saturday 11-8-2025 at the downtown location was extremely rude!! I tried to explain that a package was being held for my daughters birthday and she didn’t care at all and I was not able to retrieve my package. Extremely disrespectful! I would give 0 stars if I could!!
  • BR
    Blake Roebuck
    Sep 15, 2025
    1.0
    The level of unprofessionalism and (lack of) urgency is off the charts. Go here only if you have no other option.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.