United States Postal Service

3.1
129 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 456 N Meridian St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
456 N Meridian St, Indianapolis, IN
46204, United States

Hours

Reviews

3.1
129 reviews
5 stars
53
4 stars
16
3 stars
5
2 stars
5
1 star
50

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, particularly mentioning specific employees like Ms. Amy.

Efficiency

Customers frequently noted long wait times and slow service, with some expressing frustration over the lack of urgency from staff.

Positive Experiences

Despite negative feedback, several customers praised specific employees for their helpfulness and professionalism, indicating that positive experiences do occur.

Lost Packages

Numerous reviews highlighted issues with lost or misdelivered packages, contributing to a general sense of dissatisfaction with the reliability of the service.

Cleanliness and Environment

The physical location received mixed reviews, with some customers noting cleanliness and organization, while others mentioned discomfort due to lack of air conditioning.
  • HB
    Honey Brown
    Nov 8, 2025
    1.0
    The lady who worked on Saturday 11-8-2025 at the downtown location was extremely rude!! I tried to explain that a package was being held for my daughters birthday and she didn’t care at all and I was not able to retrieve my package. Extremely disrespectful! I would give 0 stars if I could!!
  • BR
    Blake Roebuck
    Sep 15, 2025
    1.0
    The level of unprofessionalism and (lack of) urgency is off the charts. Go here only if you have no other option.
  • AP
    Anytime Plainfield
    Aug 26, 2025
    1.0
    post office sucks
  • DE
    Dustin Estes
    Aug 7, 2025
    5.0
    Best post office in the city
  • NH
    Nikki H
    Jul 26, 2025
    5.0
    I came in at 12:30 on a saturday- they close at 1:00 p.m. and got everything squared away pretty fast. I had a small package to send less than 5 lb and sent it 3-day shipping for $15 to Boston. The attendant was nice and willing to explain the difference in shipping types. If you are coming to send a box, make sure that you tape it up in advance, otherwise you'll need to buy tape there in the store for a couple dollars

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.