Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 6401 Gateway Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
169 reviews
5 stars
36
4 stars
10
3 stars
6
2 stars
10
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative customer experience.
Delivery Issues
Many customers reported problems with mail delivery, including packages marked as delivered but not received, and mail being returned without proper notification.
Staff Attitude
Several reviews mentioned staff being dismissive and unhelpful, contributing to a hostile environment for customers.
Management Concerns
There are complaints regarding poor management and lack of accountability, with some customers feeling their issues were not addressed adequately.
Mixed Experiences
While many reviews were negative, a few customers did report positive interactions with specific staff members, indicating inconsistency in service quality.
- VKV KNov 14, 20255.0Valerie was very attentive sweet and patient. This is the only post office i will be going to in the entire city. Very nice and helpful staff.
- DLDaerick LairdNov 6, 20251.0I'd give this branch a 0-star rating if I could . One of the higher-ups in the company needs to give this location a crash course on how PO boxes work . If I'm spending hundreds of dollars a year for the biggest PO box they have to offer , there's no reason I should have to wait for normal business hours to pick up my packages . I know FOR A FACT what I ordered can fit...you know how I know ?? Because I ordered the exact same thing last week & they managed to put it in the box . They create convoluted excuses as to why they can't fit packages in the box , but it's all just a cover-up for their laziness . Today they left me a note saying my packages were left in a "tub on the floor" . First of all , why are my packages being left on the floor when I'm paying for a PO box ? Secondly, when I got there (after-hours) there's no where for me to access this tub that you left my packages in . So now I have to wait until regular business hours to stand in line to get my packages . I'm paying extra money to do what regular patrons do for free . Luckily for me , my job is delivering mail to the post office...so I know who to speak to about this matter .
- PLPatty Ayala LeónOct 23, 20251.0I think that if you don't feel comfortable with your work or you don't like working in customer service, that's definitely not your job, how can they allow me to have people who work and don't treat people well. There was a brunette woman who didn't have very good manners with me
- FJFredricka JonesSep 30, 20251.0This post office has been sending my mail back to the sender for almost 2 years even after the carrier claimed she wasn’t and was putting in the mailbox then her story changed to box broke so she don’t leave it even-though she was aware of that and had been leaving it then stopped again. I’ve been to the post office several time to have them fix the lock and to stop sending my mail back and now even after talking to 2 supervisors after filing a report with the main office she is still sending my mail back. She has made me lose money and owe a lot of money. Quit if you don’t want to work. She wants to sit in that truck and not get out that’s why she won’t deliver it. The whole post office been giving me the run around for over 1 year saying who is responsible for the lock.
- RBRhonda L. BaylessAug 8, 20251.0They were to deliver a package to my house. I was home, I have a ring camera. No attempt was made. They didn't even leave a notification that they made an attempt. When I called they stated it was for my safety they did leave my package. Huh. They rep said they will attempt to redeliver then I get a notification that I nerd to pick it up. Im disabled. Horrible customer service
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location at 6401 Gateway Dr?
You can send mail, ship packages, get money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this Post Office.
Can I apply for a U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can take passport photos by appointment.
Do I need an appointment to get passport services here?
Yes, most passport services require scheduling an appointment online, though limited walk-in hours are available at select locations.
What are the operating hours of this United States Postal Service location?
Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.
How can I rent a PO Box at this Post Office?
You can reserve a PO Box online or apply in person with two valid IDs. Check availability and start the process at the USPS website.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check this location for exact details.
What is the cost to get a passport photo at this Post Office?
The current fee for a passport photo is $15 at USPS.
Are there any nearby places I can visit after using the Post Office?
Yes, nearby you can visit United Skates Of America for roller skating fun or dine at Mexican restaurants like Taqueria Los Comales and El Maguey.
Which beauty services are located near the USPS at 6401 Gateway Dr?
Nearby beauty and spa options include Ola Beauty Shop, GMG Unique Braiding, J.R's Barbershop, and Full Circle Salon for hair and spa services.
How can nearby storage facilities benefit USPS customers in the area?
Facilities like SecurCare Self Storage and Extra Space Storage nearby offer convenient storage and packing supply options, useful for customers moving or shipping items.