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United States Postal Service

2.0
(165 reviews)

Business Details

6110 W 25th St, Indianapolis, IN
46224, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 6110 W 25th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6110 W 25th St, Indianapolis, IN
46224, United States

Hours

Reviews

2.0
165 reviews
5 stars
34
4 stars
6
3 stars
7
2 stars
3
1 star
115

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of assistance.

Service Availability

Customers reported issues with the post office being closed during posted hours and difficulties accessing services, including long wait times and unavailability of necessary supplies.

Staff Attitude

Several reviews noted that certain employees displayed a negative attitude, contributing to a hostile environment for customers.

Mixed Experiences

While many customers reported negative experiences, a few mentioned friendly and helpful staff, indicating inconsistency in service quality.
  • TA
    Tolulope Paul Adeliyi
    Feb 14, 2026
    1.0
    Terrible guy on duty this Saturday 02/14/2026 at 6110 W 25th Str. Indianapolis. Extremely rude, lazy and disgusting.
  • NE
    Nate E
    Feb 10, 2026
    1.0
    We went to get my passport application done after checking the website there was no appointments available but they had walk in hours listed. No one was in the building but a man in the lobby told me basically I had to have an appointment and they wouldn't help me. It's embarrassing for a business to offer you have a service listed but when you show up it's magically unavailable. He said they stopped doing it months ago why then is being falsely advertised on your website?? This isn't a public service anymore it's a business so why is it okay for them to falsely misrepresent their services and products?
  • VE
    Valene Estriplet
    Jan 20, 2026
    1.0
    The cashier is completely unreasonable. If you have a problem with your package, she won't listen to you; it's like it's nothing. When I arrived, she asked me how I could help. I told her the person I was sending. The package hasn't been found, and she keeps asking me how I can help. How can I possibly help? It's like nothing happened. My package cost $220 plus shipping. Doesn't that tell you anything?
  • CC
    carol carranza
    Jan 12, 2026
    1.0
    Terrible both of the main workers are extremely rude if they don’t like their job that helps them pay their bills they should leave then hopefully someone higher up will see the reviews.
  • SI
    Segun Isaac
    Nov 14, 2025
    1.0
    I am very disappointed with the service at this post office. I was given the wrong mailbox key and was instructed to apply for a new one, even though the error was on their side. Despite placing my mail on hold, my mail was still delivered into the mailbox that I cannot access. I visited the location four times in one week, yet no one was able to retrieve my mail for me. Additionally, one of the staff members (a woman with dyed hair) consistently speaks to customers in an unnecessarily loud and harsh manner, which makes an already frustrating situation even worse. I hope management addresses these issues and improves customer service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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