The UPS Store

Reviews

• DK

  D K

  6 days ago
  3.0
  How is it that nobody EVER answers emails or phones? This location USED to call when something delivered and sat for a bit or was too big but lately, there have been a few deliveries that are lost in the system and it clearly shows who signed for it even though staff says they cannot find it or it was sent back. If that were true, there would be RTS tracking. No option to pay online. No option to pay by phone. No sense of customer loyalty. So very frustrated with this location that if it were not so close . . . 😓
• AM

  Allyson Mays

  Feb 2, 2026
  1.0
  I came into the store this morning to pick up a package that had a final pickup date of 2/1/2026. Because of my work schedule and the store closing early that day, I was unable to get there in time. I returned today just one day later, and my package was still at the store. The issue was not the package. The issue was the store manager, Manny! He was immediately rude, dismissive, and refused to even look for my package. I pick up deliveries from this location multiple times a month, so being treated like an inconvenience instead of a regular customer was incredibly frustrating. While the manager was suppose helping me, Manny interrupted me, spoke over me, and shut the situation down without even attempting to help. When I asked for a customer service number, he refused to provide one and told me to “look it up on the website.” That level of attitude and lack of basic professionalism from a manager is unacceptable. I was calm. I was respectful. I was simply asking for someone to check for a package that was physically still in the store. Instead, I was met with hostility and zero willingness to help. This experience was extremely disappointing and not how customers should be treated, especially by someone in a leadership position.
• FO

  FALM Official

  Jan 29, 2026
  5.0
  Nice and clean place
• BO

  Brigid Ohara

  Jan 4, 2026
  2.0
  It would be cool if they opened on time. Waited 15min after 10am and nothing. People were standing outside waiting for it to open.
• CD

  Christine Duff

  Jan 2, 2026
  5.0
  Staff is always kind,courteous and helpful! The location is well laid out and neat and clean.

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