Brand Certified
The UPS Store
3.8(119 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
7399 North Shadeland Ave, Indianapolis, IN
46250, United States
Certified by The UPS Store • Mar 01, 2026
(317) 595-0005
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/in/indianapolis/7399-north-shadeland-ave
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4265 in Indianapolis offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Shadeland Station Mall At 75th And Shadeland.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
3.8
119 reviews
5 stars
80
4 stars1
3 stars
4
2 stars
2
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and efficiency of staff, others reported rude and unprofessional behavior.
Mail Handling Issues
Several customers expressed frustration over mail handling, including lost packages and incorrect mail returns, leading to significant operational inconveniences.
Management Concerns
There are complaints regarding management practices, including inconsistent service quality and lack of communication about policies and procedures.
Positive Experiences
Despite negative feedback, many customers shared positive experiences with specific employees who provided excellent service and support.
- SBScott BealsFeb 9, 20262.0We've had a PO box for our business at this location for nearly 20 years. They no longer offer access to the PO Boxes after hours, which means we have to go get our mail during their business hours. We manage apartment communities and routinely receive mail for these different communities at our box at the UPS store. The manager printed and laminated our various locations and placed this laminated sheet inside the box, so employees can sort the mail and see that the entities that belong in this box. Unfortunately, the've been sloppy and mail get stamped that the box is closed and to return to sender. Some of these are rent payments that could cause a resident to be evicted for non-payment. Residents have received their mail back and sent me images where the UPS store is saying the box is closed. This has happened a number of times but more often here lately. In fairness the manager did state she was writing up employees and making a new policy that no mail would be returned without her approval. However, we've seen a consistent decline in the service at this location and the inconvenience to our operations, not only in chasing down erroneously returned mail. but also in the fact that we can no longer access our mail, except during their office hours. We also frequently receive mail for other boxes, which makes me wonder how many times our mail has been put in the wrong box, taking extra time for the mail to reach the intended recipient.
- MNMr. Nice (Mr Nice)Dec 16, 20251.0Very grumpy old lady there and trys to make it harder for you to do something so so simple and customer services sucks.
- DCDonna ChastangDec 4, 20255.0My go to for package drop offs as well as Amazon returns. Efficient , knowledgeable
- GBGlen BeckNov 26, 20255.0This is a good store. Each and every one of them have always gone out of their way to help me. No matter what it took to get the job done. Thank you all so very much and keep up the good work!
- PPPaigeNov 11, 20255.0I have always had great experiences as this UPS store location! Every time I’ve been in for either returns or shipments, I have always been greeted politely and each person has been knowledgeable and helped me with whatever I have needed!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #4265 in Indianapolis offer?
The UPS Store #4265 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
Where is The UPS Store #4265 located?
It is located at 7399 North Shadeland Ave, Indianapolis, IN 46250, USA, inside Shadeland Station Mall at 75th and Shadeland.
What are the regular business hours of The UPS Store #4265?
The store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturdays from 10:00 AM to 4:00 PM, and is closed on Sundays.
Is The UPS Store #4265 open on holidays?
The store is closed on November 27, December 25 and 31, January 1, and January 19. It operates regular hours on November 11, November 28, and December 24.
What payment options are accepted at The UPS Store #4265?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
How can I contact The UPS Store #4265?
You can reach them by phone at +1 317-595-0005 or email at store4265@theupsstore.com.
Does The UPS Store #4265 offer any special promotions or discounts?
Yes, they have special offers and coupons available to help customers save money.
What nearby dining options are available close to The UPS Store #4265?
Nearby restaurants include Mia Pizzaria, Subway, Luca Pizza, and Alis Taqueria, convenient for grabbing a meal before or after your visit.
Are there any nearby beauty and wellness services near The UPS Store #4265?
Yes, King Nails and Beauty Brows and Beyond are nearby beauty salons where customers can relax and enjoy grooming services near the store.
What other professional services are close to The UPS Store #4265 that might be useful to customers?
Performance 3 LLC marketing agency and Shred Nations shredding services are nearby and could complement business needs when visiting The UPS Store.
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