The UPS Store

4.0
174 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2812 in Indianapolis offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Kroger Shopping Plaza Between Emerson And Arlington.

Details

  • DeliveryNot available

Location

The UPS Store
5351 E Thompson Rd, Indianapolis, IN
46237, United States

Hours

Reviews

4.0
174 reviews
5 stars
119
4 stars
11
3 stars
3
2 stars
5
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Amy, Joseph, and Brittany for their exceptional service.

Staff Attitude

While most reviews highlighted positive interactions, there were several complaints about rude or dismissive behavior from some employees, indicating inconsistency in staff attitude.

Efficiency

Customers frequently noted the quick service and ability of staff to handle busy situations effectively, although some mentioned long wait times due to insufficient staffing.

Pricing Concerns

Several reviews expressed dissatisfaction with pricing, particularly regarding additional charges for services like Amazon returns and printing, suggesting a perception of being overcharged.
  • LH
    Linda Hamilton
    Dec 18, 2025
    5.0
    Amy was so wonderful in handling such a busy group of customers in such an exemplary manner. She kept her cool, remained calm, and quickly handled all customers quite well!! I was amazed how quickly the big line of customers were handled!!!
  • TA
    Theresa Andrade
    Dec 5, 2025
    5.0
    This store is an awesome store. The people that work there are always polite friendly and very knowledgeable about what needs a customer has. I wish every customer service representative was like them; I think we would have a more pleasant world.
  • DB
    Darrell Butcher
    Dec 2, 2025
    5.0
    They completed the task that I needed them to do and we're willing to do it quickly
  • SC
    Sarah Cho
    Sep 22, 2025
    1.0
    “The service was efficient, but the employee’s attitude was disappointing. I felt dismissed when my thank you was ignored and treated with less respect compared to others. Not what I expected from UPS.”
  • JB
    Joyce Bean
    Sep 14, 2025
    5.0
    I had 2 heavy, awkward items to return. I have handicap issues and was unable to get these items in the store. One of the female clerks brought them both inside and packed one in a box. Extremely helpful!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2812 in Indianapolis offer?

The UPS Store #2812 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.