Staples

Reviews

• BD

  Bill Degen

  Feb 5, 2026
  5.0
  I have been using Staples as my primary source of office supplies in Illinois, Indiana, Florida, and Ohio for over 30 years and I have always received great customer service.
• CL

  Cutco Benjy Lehman

  Feb 5, 2026
  2.0
  Need same day printing? Save yourself some money and just drive a little further to an Office Depot or OfficeMax. Even a simple color print job on 32# paper would have cost me an extra $40 for same day printing.
• BD

  Blake Downey

  Jan 24, 2026
  5.0
  Very knowledgeable and friendly staff
• AJ

  Abby Jacobs

  Nov 21, 2025
  1.0
  Today, I came in to return an Amazon package. I hadn't been to this location in years so I wasn't sure where to go -- I saw the checkout counter, the printing counter, an Amazon locker, but no clear sign for Amazon returns. Behind one of the counters, there was an elderly lady (with a name tag that said "Juliann") not doing much, so I politely asked, "I'm sorry, but where can I return this Amazon package?" She barked at me to "turn around and read the sign." I turned and saw a small (maybe 4 inch by 6 inch) sign that said "Amazon returns this way" with an arrow pointing to the checkout counter. I pointed that way and asked, "Oh, over there?" She barked at me again, "No! Right here." I was shocked by her attitude and wasn't sure what I had done wrong... I didn't see the sign at first because it was so small and then when I did read it, the arrow pointed to a totally different counter. I then gave her my package and pulled up my QR code for the return. She scanned it, but I guess it didn't work, because she barked at me again. "You can't return this here!" I was confused and showed her the email where it said I could return the package at any Staples. She told me that I must have been wrong because the QR code didn't scan correctly. I asked, "Okay, where can I return this, then? Do I have to go to a different Staples?" She said, "Let me scan it again," and that time, it worked. I was finally able to return my package but it was a very frustrating and unpleasant experience. I am disappointed by the customer service here. I am not a Karen -- I work in customer service myself and understand that everybody has bad days -- but Juliann's attitude was unacceptable. It put a damper on my whole afternoon. Update: Staples's response below is hilarious. It's so obvious they don't care at all.
• JK

  Jess Kamm

  Nov 5, 2025
  3.0
  Gabe should get a raise. Thanks for your help.

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