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DHL Express ServicePoint Indianapolis
Brand Certified

DHL Express Service Point

2.8
(295 reviews)

Business Details

365 Strategy Dr, Indianapolis, IN
46229, United States
(800) 225-5345
https://locations.us.express.dhl.com/in/indianapolis/365-strategy-dr

About

Shipping ServiceLogistics ServiceMailing ServiceCourier ServiceDHL USA
The DHL Express Service Point at East Indy Exchange Building 2 in Indianapolis offers international shipping services and next day shipping and delivery for your personal or business needs. With a staff of shipping experts and a variety of day and time-definite shipping services, easily ship luggage, passports, or packages of any size to destinations across the U.S. or internationally.  For more information and DHL Promo Codes to help you save on every shipment, visit our store today.

Details

  • DeliveryAvailable

Location

DHL Express Service Point
365 Strategy Dr, Indianapolis, IN
46229, United States

Hours

Reviews

2.8
295 reviews
5 stars
110
4 stars
15
3 stars
12
2 stars
11
1 star
147

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, citing difficulty in reaching support and receiving conflicting information.

Delivery Issues

Numerous reviews highlighted significant delays and issues with package deliveries, including packages being marked as delivered without attempts being made.

Staff Praise

Several customers praised specific staff members, particularly Dell, for their helpfulness and professionalism, contrasting with the overall negative service experience.

Frustration with Tracking

Customers expressed frustration with the tracking system, noting that updates were often inaccurate and did not reflect the actual status of their packages.
  • JM
    John Miller
    Feb 17, 2026
    5.0
    Caitlin, fantastic service
  • CB
    Christian Boruff
    Jan 30, 2026
    1.0
    Delivery Driver was seen rolling and slamming my package all the way down my driveway. It was a moderately heavy package but to just slam it on the ground over and over again is messed up. Im sure you can afford to put dolleys on your trucks. If my package is damaged I will update and expect a refund for my package and the shipping cost
  • RP
    Ramiro Plascencia
    Jan 14, 2026
    5.0
    Buenas tardes ahí ablan español o nomás inglés ya que yo solo hablo español y quisiera que me ayudarán con un paquete que según se regreso al almacén saludos y buen dia
  • OA
    Olubukola Ogunfowora Anifowose
    Jan 3, 2026
    1.0
    I received a text message to pay duty fees at about 7:30 AM on 01/02/2026., no call was put through to me.and we got the payment done and we were tracking only to have the percel on hold At about 8:55pm on 01/2 /2026 . Made several calls but percel was not delivered at 9pm that the machine said it would be dropped to our residence . This is not good and highly disappointed . Payment was received at 3:14 pm on 01/2/ but percel on hold by 8:55pm same day . Why this disappointed after paying so much for express delivery.This percel is needed ASAP bf 9AM on 01/04/2026. Express delivery should not use the weekend as an excuse .No call was made requesting duty fee and when I got the text at about 2:30pm on 01/02/2026. Payment was made in less that an hour and it was stated percel will be delivered 01/02/2026 by close of the day, only to read again that percel was on hold for whatever reason .Till this time am expecting my percel . This is like a scam ! You asked me to pay duty fee and I did within an hour only for the percel not to be delivered.got phone number ,to the office, put several calls through and machine kept telling me percel is out for delivery , will get to residence by 9pm and if commercial by 5pm . This is 9:57pm 01/03/2026 . Percel not yet here . I need it bf 9 am tomorrow.!!!!!!!somebody heeeeelp pls
  • HV
    Hemingway Vagabond
    Jan 2, 2026
    5.0
    Dell, was excellent, she was helpful, funny and patient. Regional management material 👌

Frequently Asked Questions About DHL Express Service Point

What services does DHL Express Service Point at East Indy Exchange Building 2 offer?

The DHL Express Service Point offers international shipping services and next day shipping and delivery for personal or business needs, including shipping luggage, passports, or packages of any size.

What are the operating hours of DHL Express Service Point in Indianapolis?

The service point is open Monday to Friday from 10:00 AM to 7:30 PM and is closed on Saturdays and Sundays.

Brand Certified Facts from DHL Express Service Point

DHL Express Service Point partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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