United States Postal Service

2.3
93 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 8500 Kennedy Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
8500 Kennedy Ave, Highland, IN
46322, United States

Hours

Reviews

2.3
93 reviews
5 stars
26
4 stars
2
3 stars
3
2 stars
2
1 star
60
  • RS
    Rebekah Scheri
    Sep 29, 2025
    1.0
    They have given me misinformation twice over two separate appointments for getting a passport. Was initially told I couldn't write in the passport form myself Westchester caused me to have to leave and print in my own forms. I come back with forms printed and filled in and they told me I could have written in them. Only issue this time was I didn't have my mother's date of birth on the printed form. They told me to reprint and refill out and then come back back, make ANOTHER appointment which can't be same day and then come back for the appointment. Now I was frustrated so I pressed the issue. Turns out they don't need my mother's date of birth on my application since I'm 32 years old. They are refusing to help me now same day and pushing me off to another location. Seems I can't get my passport moreso because they don't want to help
  • TB
    Tashianna “Goal Getter” Black
    Sep 25, 2025
    5.0
    Yesterday, September 24, 2025 around 3:38 PM. I had the pleasure of witnessing some of the best customer service I’ve seen in a while. Postal representative Janelle Remained calm after dealing with a Belligerent “Karen” type customer. Not only did she remain calm she was able to assist the Next guest, as if nothing had just happened prior to that encounter. She was stellar and every time I enter this location I’ve always had pleasant experiences. I don’t quite understand why this location has such a low rating. It could be just because a bunch of Karen’s.
  • MM
    Ms.G .Murphy
    Aug 8, 2025
    5.0
    I have been going here for 16 years and never had any issues at all.Sometimes when customers cant get their way they do become angry and leave bad comments.I know because I worked for a different Post Office for 38 years so I know how customers can be.keep up the good work HIGHLAND POST OFFICE!!!
  • II
    Izzy219
    Aug 6, 2025
    2.0
    I sent a package through Office Depot in Highland and the last scan went through here, although I was contacted it’s a shame my package is probably lost forever and it was a birthday gift for my sister in another state highly disappointed.
  • RZ
    Richard Zacarias
    Jun 16, 2025
    1.0
    Most rudest employees will never come back here

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.