Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 407 W Smith Valley Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
407 W Smith Valley Rd, Greenwood, IN
46142, United States
Hours
Reviews
2.5
141 reviews
5 stars
41
4 stars
12
3 stars
5
2 stars
8
1 star
75
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being described as rude, dismissive, and unhelpful.
Long Wait Times
Many customers reported long wait times, often exceeding 20 minutes, leading to frustration and dissatisfaction.
Inconsistent Experiences
While some customers praised specific staff members for their helpfulness, others consistently reported negative experiences, indicating a lack of uniform service quality.
Delivery Issues
Frequent complaints about lost packages, misdelivered mail, and delays in package processing were noted, contributing to overall dissatisfaction.
Staff Attitude
Several reviews pointed out a negative attitude among staff, with instances of employees being unprofessional and unkind to customers.
- LLLin LDec 22, 20251.0I waited in line for about 20 minutes to ask about a package which is fine since it’s peak season. When I got to the front, I showed the worker my tracking number and she told me it was a UPS number. I explained that it was in fact a USPS number and pointed to the logo on my phone. She once again said it was a UPS number and told me to go there. Once outside, I looked again at the very obvious USPS and blue logo and decided to go back in. I waited in another 20 minute line and got to the other worker who said very quickly it was a USPS number. While there wasn’t much she could do, at least that worker did not waste my time. A short errand took a long time for no reason. What a waste of 40 minutes.
- MSmarvin samplesDec 3, 20251.0Very disrespectful staff. And lack of corp. structure. I felt the distain as soon as the door opened and could tell by the "look" of the "supervisor" it was going to be a bad exp. Refusal to give a name to complain on and an attitude that matches her face made for a memorable time. I called corporate usps before I left the parking lot.
- CSChristine SDec 3, 20251.0Absolutely horrendous customer service. I honestly have never experienced the extreme lack of consideration and sheer disregard to who you are supposed to be of service to. After my experience today, I will never step foot in this post office location ever again.
- NFNétra FaebornNov 18, 20251.0So I went to the post office earlier today and honestly it was one of the most unprofessional experiences I’ve ever had. I walked in and there were only two people ahead of me, so I figured it’d be quick. Nope. The clerk at the counter was literally arguing with another employee about whose turn it was to go on break—right in front of everyone. They weren’t even whispering; they were full-on bickering like siblings. When the clerk finally called me up, she didn’t even look at me—just sighed loud as hell and said, “Yeah?” like I was interrupting her day. I explained I needed to ship a small package and asked about the cheapest option. She rolled her eyes, pointed vaguely at a poster behind her, and said, “It’s all right there,” then went back to messing with her phone. The poster had like 20 different prices and sizes, so it wasn’t exactly helpful. I asked again, trying to be patient, and she just snatched the box out of my hand, weighed it, and tossed it onto the counter like it offended her. Then she told me the price, which seemed weirdly high, so I asked if there was another method. She literally shrugged and said, “If you don’t like it, try UPS,” and then turned around to start talking to the other employee again. To top it off, when I paid and said “thank you,” she didn’t say a word—just shoved the receipt toward me and yelled “NEXT!” before I even stepped away. I left there wondering how something as basic as mailing a package turns into a whole attitude-filled ordeal. Whole place felt like nobody wanted to be there, especially not actually being helpful...
- MMMark MelcherOct 18, 20255.0I have always had great service at this office. Helpful even when they are busy. Thank you!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 407 W Smith Valley Rd?
You can send mail and ship packages, get money orders, rent Post Office™ boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and most locations can also take your passport photo. Please complete and print your passport application form before applying.
Do I need an appointment for passport services at this location?
Most Post Offices require scheduling an appointment for passport services using the online scheduler, though some offer limited walk-in hours.
What are the operating hours for the United States Postal Service at 407 W Smith Valley Rd?
The Post Office is open Monday through Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 2:00 PM, and closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for and reserve a PO Box online through the USPS website, then complete your setup in person at the Post Office.
Does this Post Office offer 24/7 access to PO Boxes?
Most USPS locations provide 24/7 access to PO Boxes in the lobby, but access hours may vary. Please check directly with this Post Office for specific lobby hours.
What is the cost of a passport photo at the United States Postal Service?
The current fee for a passport photo is $15 at USPS locations.
Are there any nearby places of interest that I can visit before or after my Post Office trip?
Yes, nearby places include Timmy Global Health which offers community health services, Andrew Brewer Golf for golf activities, and Clearview Apartments if you're looking for real estate services.
How can the nearby United States Postal Service locations help me?
If this location is busy or closed, other nearby USPS locations can provide postal services, ensuring you have convenient options for mailing and shipping needs.
Are there any local community or religious organizations near this Post Office?
Yes, the MCCA-Indy Christian Education Ministry and Mara Christian Church of America Church Indiana are nearby, where you can explore community and religious activities.