The UPS Store

3.8
312 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4682 in Ft Wayne offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Just East Of Coldwater Rd, On The North Side Of Dupont.

Details

  • DeliveryNot available

Location

The UPS Store
921 E Dupont Rd, Ft Wayne, IN
46825, United States

Hours

Reviews

3.8
312 reviews
5 stars
211
4 stars
3
3 stars
3
2 stars
8
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were notable complaints about rudeness and unprofessional behavior from some employees.

Efficiency

Most reviews highlighted the store's efficiency, with quick service even during busy times, although some customers experienced long wait times.

Amazon Returns

The store is frequently used for Amazon returns, but there were multiple complaints about issues with the return process and staff handling.

Cleanliness and Organization

The store generally received positive remarks for cleanliness, but some customers noted disorganization and chaos during peak hours.

Overall Experience

Overall, experiences varied widely, with many customers expressing satisfaction while others reported significant frustrations.
  • HJ
    Holly Johnson
    4 days ago
    1.0
    This is the time of year where it's really busy. We had three people at the counter and one at the Amazon tablet. The lady at the Amazon tablet was really kinda rude. I was in line for a box and it was extremely slow. I ended up leaving after 15 minutes when my line didn't move and the lady at the Amazon tablet was being snappy with everyone including her coworker. She told the coworker to make two lines and she did but just in general very rude.
  • LM
    Lauria Minnich
    5 days ago
    1.0
    There isn't any room inside the store to line up so everyone crowds in. Very unorganized and frustrating. The owner/manager needs to help the staff there. They act like they're overworked and tired of being yelled at because of the customer frustration with the disorganization of the store. One employee today was yelling at the crowd of customers how much it sucked, voicing her extreme frustration. Poor people. Their boss must suck!!!
  • KM
    Kerry Mills
    Nov 15, 2025
    5.0
    I’ve always experienced great service at this store location, but today I received exceptional customer service. Samantha went above and beyond to help correct a mistake I had made on a form I was having notarized. Had she not caught my mistake, it could have caused problems with the receiving company. Samantha was able to print another form, complete the necessary information, then notarize and fax. When leaving the store, I left my cell phone on the counter. Samantha came to the parking lot to bring it to me. Again, Samantha went above and beyond and took very good care of my situation.
  • MH
    Melinda Heller
    Nov 6, 2025
    5.0
    The team at your Dupont Store were friendly, professional, and very helpful!!!
  • SB
    Sondra Blankenhorn
    Nov 6, 2025
    5.0
    Their stores are super efficient and quick to use for Amazon returns

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4682 in Ft Wayne offer?

The UPS Store #4682 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing.