The UPS Store

3.8
334 reviews

Business Details

921 E Dupont Rd, Ft Wayne, IN
46825, United States
(260) 490-2800
https://locations.theupsstore.com/in/ft-wayne/921-e-dupont-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4682 in Ft Wayne offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Just East Of Coldwater Rd, On The North Side Of Dupont.

Details

  • DeliveryNot available

Location

The UPS Store
921 E Dupont Rd, Ft Wayne, IN
46825, United States

Hours

Reviews

3.8
334 reviews
5 stars
226
4 stars
3
3 stars
3
2 stars
10
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were several reports of rude behavior from specific employees, particularly during busy times.

Efficiency

The store is generally recognized for its quick service, with many customers noting that lines move rapidly even when busy.

Long Wait Times

Despite the efficiency, numerous reviews highlighted long wait times, especially during peak periods, leading to frustration among customers.

Amazon Returns

The store is frequently used for Amazon returns, with mixed feedback on the process; some customers reported issues with packaging requirements and employee attitudes.

Store Conditions

Several customers mentioned the store's small size and disorganization, contributing to a chaotic experience during busy hours.
  • MD
    Maureen Daly
    Feb 10, 2026
    5.0
    Employees are super nice and well informed.
  • MM
    Mark. Mendenhall
    Jan 23, 2026
    5.0
    This particular store is very efficient as well as very fast.
  • CL
    Carrie Loeffler
    Jan 23, 2026
    5.0
    Most friendly staff! They never feel stressed even though there is always a line.
  • MP
    Mark Pokrzywinski
    Jan 14, 2026
    5.0
    They really do a spectacular job managing the Amazon returns. That long line moves fast.
  • LO
    Lora Osborn
    Jan 6, 2026
    2.0
    This is my go to place for all our packages but in the last two months Ive witnessed two of your main girls treating people awful. They’re snarky and short with people. Rude about boxes and how people are shipping their packages back. Most are shipping back exactly how they were shipped to them! Also rudely telling them to buy a box even though we know they don’t need to. The two last times was an elderly lady and a man who spoke very little English. The elderly lady was upset in the parking lot. This is unacceptable. Yesterday I witnessed a man stand in line holding multiple packages. Mind you line was like 15 plus people. Snarky girl helps him with Amazon but then tells him you must go to end of line for your last package! Like what?! That’s awful after standing in line that long. This is not customer service. Let’s be clear she was not nice about it ether. We know it’s the holidays and things are crazy busy but have compassion. If you don’t like your job find one you do. I would think being busy would make your day faster but they truly make you feel like you’re an inconvenience to them.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4682 in Ft Wayne offer?

The UPS Store #4682 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, and faxing.

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