The UPS Store

Reviews

• LM

  Lisa Miller

  Apr 4, 2026
  5.0
  Easy to use. Always a quick stop. People are always friendly
• LM

  Liz Martin

  Apr 4, 2026
  5.0
  We order a lot from Amazon and inevitably with 2 teenage daughters, a lot of returns are also done. The UPS store has made the return process immensely easy and smooth. I never have to worry about getting items returned in a timely fashion. The staff are always helpful and are always quick to assist.
• NP

  Nikki P.

  Apr 3, 2026
  5.0
  My SHEIN return was definitely not a “happy” return, but Miss Christine turned it around. I messed up the process more than once, and she was patient, calm, and so kind through all of it…scanning a bunch of items and juggling multiple QR codes. Even as the owner, she made me feel welcomed, not like an inconvenience. That kind of customer care really stands out.
• BJ

  Brock Jahnke

  Mar 26, 2026
  4.0
  Prompt, friendly, informative service that had me in and out of the building in a matter of minutes. Only thing approaching an issue is that I had to drive clear across town to get to the store, not that a city of this size really needs multiple locations.
• BF

  Brian F

  Mar 6, 2026
  5.0
  The staff team is always friendly and helpful even if I use the self service kiosk. I mostly only visit this store for my wife’s Amazon returns (quite often) and its convenient location. Even when this location is busy the staff is very patient, polite, and speedy to help us customers move along smoothly. The store is always clean and tidy which does help and makes it easier to be efficient. Time is a precious commodity and being able to get in and out in a timely manner makes all the difference. I would just like to say that it is always a pleasurable experience and I believe that the staff members should be told that are doing an amazing job. Having worked in a very fast paced high pressure sales position myself I know it isn’t always easy to keep a smile on your face while at the same time being kind and courteous to customers especially the “difficult ones”, the ones that no matter what you do will never be satisfied. Lastly with it being locally owned and operated makes it more likely that I will continue to do my business there whether it be for simple returns or on occasion that I ship something that I have sold something via eBay, because I know that they will handle my package with care which alleviates any stress or worries I may have had going elsewhere. Thank you for taking the time to conduct these surveys I sincerely hope who ever reads this will pass along to the owner/s and also to appropriate UPS Corporate Executive that oversees The UPS Store Franchise. Sincerely, Brian F.

Frequently Asked Questions About The UPS Store