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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2525 Independence Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
2525 Independence Dr, Fort Wayne, IN
46808, United States
Hours
Reviews
2.1
147 reviews
5 stars
32
4 stars
5
3 stars
3
2 stars
7
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with specific mentions of employees displaying a lack of care and professionalism.
Delivery Issues
Frequent complaints about lost packages, misdeliveries, and delays in mail delivery were noted, causing significant frustration among customers.
Staffing Problems
Customers expressed concerns about being short-staffed, leading to long wait times and inadequate service during busy hours.
Communication Failures
Numerous reviews highlighted difficulties in reaching the post office by phone, with many customers unable to get assistance or answers to their inquiries.
- CHCharlie HurstDec 17, 20255.0I only have one day off of work a week and that day is often full of appointments that are very stressful to me and put a lot of strain on my body. I drove all the way to this office and even though I arrived last minute trying to prevent a panic attack in the lobby, the staff was so gentle and helpful with me. Their kindness made my day, I wouldn't have been able to get the packages out in time for Christmas at all if they hadn't shown such generosity. 10/10 best staff ever, I don't know what I would've done if they hadn't helped me.
- JMJaycob MasriDec 11, 20251.0Unorganized, management won’t talk to customers regarding issues. Lost multiple packages specifically at this location. Switched to FedEx after the most recent fiasco.
- HHHeatherSep 19, 20251.0I went in a few days ago because a buyer had told me he hadn't received a package that I'd sent out on 9/4. The tracking showed that it got to his city Washington, DC, sat there for a couple days, then went back to Indianapolis. The day I went in, 9/15, the last update was that the package returned to Pennsylvania again, which was where it was at before it arrived in DC. The postmaster researched the package and saw nothing that should be holding it up, so gave me her number and said to call if anything is still going on in a few days. Later that night, it arrived in DC again. As of today, 9/19, the last update was yesterday and it shows that it still hasn't moved since it arrived again in DC. Called the post office, it took several attempts to get through, and have now been on hold for exactly 1 hour, 11 minutes, and 45 seconds
- GLGolden Egg Games LLCAug 19, 20255.0Great staff. Sometimes they are short staffed, but the folks working there are great.
- CCClinton CloseAug 11, 20255.0Always excellent service and friendly staff
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service on 2525 Independence Dr?
You can send mail and packages, buy money orders, rent PO boxes, apply for passports, purchase gift cards, and access other postal services.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, you can submit a first-time passport application here and they can usually take your passport photo as well. Make sure to complete and print your application before your visit.
Do I need an appointment for passport services at this location?
Yes, most passport services require scheduling an appointment through the online scheduler, though limited walk-in hours may be available at select times.
What are the operating hours of the United States Postal Service on Independence Dr?
The Post Office is open Monday to Friday from 8:00 AM to 5:30 PM, Saturday from 9:00 AM to 12:00 PM, and is closed on Sundays.
How can I rent a PO Box at this Post Office?
You can apply for a PO Box online or in person at the Post Office with two valid IDs. Visit https://www.usps.com/manage/po-boxes.htm to start the process.
Are PO Boxes accessible after regular hours at this USPS location?
Most locations offer 24/7 access to PO Boxes in the lobby, but access hours can vary. It's best to check with this local Post Office for their specific lobby hours.
What nearby places can help me find the United States Postal Service on Independence Dr?
Nearby businesses like Atrem Inspections LLC and Kicking Grass Turf Management can serve as landmarks to locate the Post Office easily.
Are there nearby shipping or logistics services I could visit along with the USPS?
Yes, nearby services include UPS Drop Box for additional shipping options and RECO Equipment for freight and cargo services, helpful if you have large shipments.
What nearby restaurants can I visit before or after my trip to the Post Office?
You can visit Colombian Delights, an ice cream shop and Colombian restaurant, or The Venice, an Italian restaurant, to enjoy a meal near the Post Office.