United States Postal Service

2.7
142 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1501 S Clinton St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1501 S Clinton St, Fort Wayne, IN
46802, United States

Hours

Reviews

2.7
142 reviews
5 stars
51
4 stars
6
3 stars
6
2 stars
10
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some customers praising helpful employees while others report rudeness and lack of assistance.

Package Issues

Numerous complaints about lost packages, misdelivered mail, and delays in package processing were noted, leading to frustration among customers.

Communication Problems

Customers expressed difficulty in reaching the post office by phone, with many reporting full voicemail boxes and unresponsive automated systems.

Facility Operations

Several reviews highlighted issues with the efficiency of service, including long wait times and confusion regarding procedures, particularly for passport applications.

Positive Experiences

Despite the negative feedback, some customers reported pleasant interactions and efficient service from specific employees, indicating that experiences can vary significantly.
  • MS
    Midwest Mavericks Delivery & Courier Solutions
    Nov 13, 2025
    3.0
    Two weeks to get a key and nobody knows where my mail is.
  • KF
    Kevin Frazier
    Oct 24, 2025
    5.0
    Easy to use the self service kiosk in the lobby and provided express and priority envelopes and boxes.
  • AN
    Alicia Nyambwa
    Oct 14, 2025
    1.0
    Not taking walk in passports. No sign on the door or anything. They literally let people stand in line for 20 minutes to tell them that.
  • KQ
    Kimberly Quintana
    Oct 10, 2025
    5.0
    Just left here with a great experience. Carmen was very quick and helpful with her service today. She was very kind and explained everything to me about getting a new passport. It was probably the quickest session I’ve had at a postal office
  • VS
    Vincent Schroeder
    Oct 2, 2025
    1.0
    They lost 2 of my packages. Couldn’t even scan them into the system. This place is a joke

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.