United States Postal Service

2.3
65 reviews
Person picking up a package from USPS smart lockers

About

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Visit your local Post Office™ at 4171 Diplomat Plaza Ctr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4171 Diplomat Plaza Ctr, Fort Wayne, IN
46806, United States

Hours

Reviews

2.3
65 reviews
5 stars
18
4 stars
1
3 stars
3
2 stars
4
1 star
39
  • RG
    Raycheen Guy
    Dec 31, 2025
    1.0
    Wish I could give no stars!! Very unprofessional staff, had an attitude because she had to work. Please call before you go to make sure they are open. Don’t go by the sign for office hours because even though they should be open they may not be. Horrible!!! USPS Fort Wayne IN, Diplomat office.
  • MG
    Michelle Green
    Dec 30, 2025
    1.0
    Rudest people in person and on the phone (if you can get them to answer). Always have an excuse. Often don’t deliver our mail on Mondays. Can’t follow simple hold requests. We put a hold request in and indicated that we would pick up our mail at the end of the hold. Mail wasn’t there when we went to pick it up and we were told that it was out with the carrier. It was a Monday so of course it wasn’t delivered. Was once given an attempted delivery notice for a package. When I called about it and told them I was home all day and had gone to my box within minutes of being notified. They contacted the carrier and she brought the package about 30 minutes later. When I questioned her about the attempted delivery she said she didn’t think anyone was home because there were no cars in the driveway. Almost everyone on our street puts their cars in the garage🙄 This branch needs a complete overhaul.
  • CD
    Cheryl Daugherty
    Dec 10, 2025
    1.0
    Says package was delivered. No delivery at all on that date. I have a camera and no one was on it all day.
  • JR
    Jenna Robinson
    Oct 28, 2025
    1.0
    The mail delivered to my apartment is almost never write and the managers don’t care! You have to go up there and waste gas to let them know that they delivered the wrong mail constantly! But when you leave a note letting them know they’re wrong so you don’t have to constantly waste your gas, they stop delivering your mail and the manager doesn’t care either! What a great manger and employees so proud!
  • DH
    Deirdre Hawkins
    Aug 27, 2025
    5.0
    It was very clean ,and the clerk for hospitality nice.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.